It was with regret that we have to inform our wonderful & loyal customers that due to the increasing spread of COVID-19 and the restrictions on movement in London, that The Sofa & Chair Company has taken the decision to pause all UK operations with immediate effect.
This means we will be closing our showroom, our production sites, ceasing all deliveries to clients, and the receiving of any deliveries from our suppliers. We are doing this in order to keep our employees at home, for their and your, ultimate safety. We do this in line with the latest Government advice asking all non-essential workers to stay at home and avoid any unnecessary travel.
This is not a decision we have taken lightly, and up until recent days; it was not one we thought we would have to make so soon. However, we believe it is the right decision for our colleagues and their families, as well as for the greater population. The safest and best course of action for us as a responsible business that cares about its employees and our customers, is to press pause, and do our small part to combat the spread of the novel corona virus.
We appreciate that this decision will not come without inconvenience and for that, we would like to sincerely apologise.
For those customers with deliveries due this week, we be contacting you directly, if not already, to confirm that we’ll need to rearrange at a later date, when we’re open again. For those customers with items going through production, this will now be on hold and once the teams are allowed back on site, then this will be picked up and dealt with as a priority.
If you have a question or would like to contact us, please email firstname.lastname@example.org and we will endeavor to respond to your query as soon as possible. Please also appreciate that it may take a lot longer than normal for us to respond to your query.
We will remain in constant touch with one another and update the teams weekly on the latest situation. We hope that by taking this decision, along with many other retailers across the UK, we can all help to halt the spread of the virus. We thank you for your patience and understanding, and we very much look forward to seeing you all again in the not too distant future.
The Sofa & Chair Company x LUXSALE