Customer Reviews

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A selection of reviews from our delighted customers 


Miles, London

Dear Nicola,
I can honestly say of all the companies we have dealt with in recent years, the Sofa and Chair company are probably the best we have encountered for customer service, reliability and quality of product. One of the rare occasions where it really is worth paying more and we can see the difference.
Thanks again.

Rob, London

Dear Monika,
I wanted to thank you for your excellent service and for the beautiful quality of all the furniture.
I wish more of the companies I have dealt with over the last few months could have matched your customer service. All too often we have been let down.
Once again many thanks and we will certainly be in touch with our next refurbishment projects.

Sergey, London

Dear Julien,
We'd like to thank you for your time and efforts spent on our new sofa. We were quite happy today during the swap of the previous one for the new one
We appreciate the level of customer support provided by your company

Michelle, London

Hi Monika
Just wanted to say thanks so much for the Grey Close order & for the excellent service we received. The furniture is beautiful & we have a very happy client. Compliments to your workshop.
The Delivery guy was also fantastic which always makes these jobs easier.
Thanks again
Best wishes

Claude, London

Dear Simren,
The new furniture looks lovely!
Thank you once again for your professional and knowledgeable assistance. It was and is much appreciated.
Kind regards,

Liina, London

Dear Magnus,
I am writing to you to say how happy I am with my new white leather cushions. They look absolutely fabulous and exceeded all my expectations. Many thanks for your professional help!
Best wishes,

Moz, London

Dear Magnus
Thank you for taking the time with me today. You have a fantastic showroom with amazing furniture. I am extremely happy with my order!
Many thanks & regards

Jessica, London

Hi Rob,
Just a quick note to say thank you for all your help with my recent order for the Lisbon slipper chairs and Byron carvers. I visited the client on Saturday and the chairs looked fantastic. The client is delighted with the quality of the work and the overall look - as am I.
Huge thanks to you & the team.
Kind regards

Jocelyn, London

Dear Simren
I want to thank you and SOFA AND CHAIR for giving me a wonderful chair and servicing me with what I needed!! Your company is great and I will always keep you close to my heart for the excellent work and attention you give!! Thank you again
With warm regards and respect

Rhian, London

Hi Simren,
We are really enjoying our sofa and chaise and we are considering adding one of your Chester stools to act as a bench/coffee table for our room.  
Thanks and regards,

Julie, London

Dear Magnus
I just wanted to let you know that I am really thrilled with the armchairs - they are really comfortable, not to mention good looking. Buying online could have been a bit of a gamble because it is always preferable to see and sit on furniture before you buy but your website said it all as regards the quality, so the decision was easier - not to mention the sale discount of course! You were so very helpful and the delivery company very efficient.
Kind regards,

Simon, London

Hi Simren,
Sofa delviered last Saturday as required. Many thanks for organising. It looks great.
Thanks, Simon

Fiona, London

Hi Magnus,
It was nice to meet you too, and thank you for your assistance. Buying experiences so often fall short of expectation but you made it very pleasurable.
I must say I was also very impressed to get a call from one of your colleagues yesterday when we were on our way home to arrange delivery on Thursday - now that is service!!
I look forward to receiving the sample for the Coco chairs, I'll get back to you as soon as it arrives.
Many thanks,

Emma, London

Dear Magnus,
I'm just relaxing on my gorgeous Howard sofa & realised that I didn't email you after delivery.
We are all thrilled with the shape & fabric of both sofa styles. They are beautiful & comfortable & we couldn't be happier with them all!
Thank you for helping me get them within my budget & for your advice on choosing the right sizes & legs.
Wishing you a very Merry Christmas & a Happy New Year!
Best Wishes,

Nancy, London

Dear Simren,
I just wanted to pass on our thanks and let your know we are absolutely delighted with our beautiful modular sofa that arrived yesteday. The fabric choice was spot-on and looks amazing in our sitting room.
Please also send my thanks to Judith and the lovely guy (I think he could be Dutch but I don't know his name), that took my payments a few times.
Everyone was helpful from the start to the finish and we are so happy with our sofa.
Many thanks to all, and wishing you a fantastic Christmas!
We will probably be back for some chairs at some point!
Kind regards,

Jane, London

Dear Lindsay,
I was at Astons Road today and had a look at the 3 items of furniture that you delivered today. My client and I are really delighted with the quality of the furniture. You have all done a great job. I am especially impressed with the way your guys tackled the seam on the blanket box with the seam down the middle. It's invisible. Thanks for your help and excellent service.
I hope to be in touch for my next job.
All the best

Pilar, London

Hi Judith,
Many thanks for the wonderful service that you provide at The sofa & chair company.
I am so happy with my new bench, also my boyfriend has purchased the 6 dining tables, those ones from the display showroom.
Thanks again for the amazing service.
Kind Regards

Debbie, London

Dear Darcy
I just wanted to drop you a note to say how pleased I am with the day bed. It looks fabulous! Wonderful quality and stunning, I couldn't have asked for more. Thank you again to all involved.

Nathan, London

Hi Simren,
Just to let you know that I am very pleased with the chairs that have delivered today.
Look forward to dining chairs next.
Have a lovely day.

Giacomo, London

This is just to let you know that the modular sofa was delivered this week and it looks great, we are very pleased with it.
Many thanks and best regards

Anna, London

To report that I have my lovely sofa, delivered by two exceptionally helpful gentlemen.
Thanks to all for your help, and Happy Christmas.

Cass, London

Thank you Judith - picked up the footstool this am. (did not want to bother you in the office as it was already to go at the front door & was kindly loaded into my car).
Looks great .. be in touch when we need our next piece of furniture !

Valerie, London

Hello Judith,
Just to thank you for organising the delivery of the Gibraltar sofa, it arrived very promptly and in excellent condition,
it looks wonderful in situ and we are delighted with it.
Yours sincerely
Valerie Stevens



Suhail, London

Hi Magnus,
Been meaning to email you to THANK YOU for all your kind assistance in our purchase of Headboard. It's now installed and we are very pleased with it.
Hope to see you again soon as we have some other pieces of furniture to purchase.
Thanks again and all the best.
Kind regards

Raya, London

Dear Rob,
I would like to start by thanking you for all your help and indeed a very pleasant experience when we came into the store. We will visit you in September to look at other couches.
I have received a call that our couch is ready to be delivered and would like to schedule delivery sometime in September. In the meantime please confirm that the delivery crew will take our cut up old couch for dumping.
With kind regards,

Nicoletta, London

Dear Rob,
It was a pleasure meeting you at your showroom!
Your kindness patience and courtesy did impress me much. I am now the biggest fan of Lolli and Mamoli. Plus the coffee was exquisite!
Just been swamped so far!
Looking forward to a long and fruitful relationship,

Alexandra, London

Dear Simren,
Thank you for your and Barry's kind assistance with having the sofa delivered on Saturday. We are very pleased with it.
Best regards

Rebecca, London

Hi Lindsay,
Thank you!
I don't think I've already said but just to let you know we are very pleased with the furniture at Fowlers Bench. The clients are so happy they want to order a new sofa for their London home!
Thank you for all your help.

Debra, London

Hi Simren,
Just wanted to say that the bed arrived and is absoutely stunning. i am thrilled with it and cant wait to sleep in it tonight!
We also want to come and see you regarding some designer sofas. depending on the olympic traffic and holidays, we should be in within the next few weeks.
Many thanks

Nazir, London

Dear Sara
I hope you are well and enjoying the lovely weather. Our dining chairs have been delivered. They look really beautiful.
We are extremely happy with all the furniture you have made for us. We thank you for your prompt and efficient response to our requests and the minor problems we have had.
The standard of workmanship throughout has been impeccable. Please thank your team on our behalf.
Lastly, all the members of your delivery teams are polite and took great care when delivering and placing the furniture in our new home. It's a great pleasure to deal with delivery folk who arrive on time!
For now, we plan to enjoy living with our Sofa and Chair furniture, but hope to see you sometime in the future.
Kind regards
Nazir, Fozia and boys

Lorraine, London

Dear Simren,
Just to let you know that the chairs were delivered very promptly this morning and I am so delighted with them - they're all just gorgeous!
Many thanks for all your help from the design of the chairs to the choosing of the fabric.
Best regards.

Vicky, London

Hello Ida
Hope you are well. Sorry it has taken me a while to write but for some reson things have been abit chaotic. I just wanted to say a big thankyou for all your time and expertise that you gave to our search for the right sofa. We are really happy with the colour and it looks great in the room.
All your hard work is much appreciated.
All the best

Diana, London

Dear Simren,
I would just like to say a big thank you for all that you have done. Your kind assistance and help has been invaluable to me. You have been extremely patient with me whenever i changed my mind. I have also been able to meet my deadline to move into the new flat with expertise.
A big thank you!

Amber & Patrick, London

We had the sofabed delivered this morning and are absolutely delighted! It's just what we hoped it would be, and your deliverymen could not have been more careful or professional: I was very impressed by them. We truly appreciate the care you and your team have given us and look forward to hopefully ordering other items from you shortly.
Thanks again,
Amber & Patrick

Claire, London

Dear Ida
Just wanted to let you know that we so love the sofa. My two daughters are back from school today and tonight is the first night we have all sat on it.
So great.......thanks for all your help and hope you have a lovely xmas.
Best wishes

Varinder, London

Dear Judith,
Just a quick note to say thank you to the Sofa and Chair company for making our lovely ottomans for us. We are very pleased with them and they look really great in our living room.

Rachel, London

Dear Simren,
I have been meaning to e-mail you to thank you for all your help with the Milton bench, I love it and it has been much admired by all who see it. I was most impressed with the service, craftsmanship and delivery service and will definitely use you again.
Kind regards

Alina, London

Dear Ida,
I have received the chairs and they are very beautiful, just perfect!
Thank you very much,

Lorna, London

Thank you so much for you help on this matter. We have been really happy with your service during sale and now after sale. It has been a pleasure dealing with you.

Katherine, London

Dear Rob
Just a quick note to say thank you so very much for our wonderful Chaise Longue Sofabed. It is beautifully made and looks splendid!
Also, I wanted to pass on special thanks to the two gentlemen from WallDist who went over and above the call of duty to get it inside the property. It wouldn't fit through the internal doors, so they waited for what must have been a couple of hours until we were able to get it over a 6 ft garden wall and into the property - I was really very impressed.
Kind regards

Claire, London

Rob, just a quick note to let you know that our sofa and ottoman arrived last week, and we are very very happy with it. The quality in manufacture and materials is obvious and we could not be more delighted.
Thanks, Claire

James, London

Hey Judith,
Just thought I'd say it was a pleasure dealing with you which is probably why I just went for it!
Look forward to delivery :-)

Nicky, London

Thank you everyone!!
(Thank you also Judith for the Statement from Warwick).
I can now proceed.
Kindest regards,

Dawn, London

It looks lovely! Fancy and so comfy!!!!
Thank you so much!!!!

Paul & Kelly, London

Havent had a chance yet to sit on the couch, let alone comment on it.
Finally had an opportunity last night after all the unpacking and moving.
We love it. It is exactly what we wanted. Not to hard, not too soft. Just right.
The colour is exceptional and the fabric right on the money.
Its the right size for the room and easily accommodate the family in lounge mode.
Thank you for all your help and service. The guys who set it up were caring, helpful and very patient with their turn as we had others moving furniture in when they arrived.
Would happily recommend you to a friend.
Many thanks,
Paul and Kelly



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