Legal

PRIVACY AND COOKIES

WHAT ARE COOKIES?

Cookies are small text files, which are stored on your computer or mobile device. They are designed to hold a modest amount of data specific to you and our website. This allows us to deliver a page tailored to you, or the page itself can contain some script which is able to carry information from one visit to the website (or related site) to the next.

Most websites contain cookies; they do not harm your computer or mobile device. Cookies need to be enabled in order to make the most out of our site, or to purchase anything online.

We do not store sensitive personal information, but by enabling cookies, it will help you to stay signed in to your account, and allows you to continue shopping, after you have added items to your basket.

To check whether your browser is configured to allow cookies, visit the Cookie checker. This page will attempt to create a cookie and report on whether or not it succeeded.

For information on how to enable or disable cookies, click here.

For information on how to delete cookies click here.

If you'd like to opt out, please go to www.networkadvertising.org, or to learn more about current legislation on Internet cookies, click here. (Please be advised, we cannot be responsible for the content of external websites).

TYPES OF COOKIES

First party cookies

First party cookies are set by the website, you are visiting and they can only be read by that site.

Third party cookies

Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Twitter, and these sites may set their own cookies.

Some websites might use a third party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites. It is important to note that advertising cookies are not set for visitors to sofaandchair.co.uk.

Session cookies

Session Cookies are stored only temporarily during a browsing session and are deleted from the user's device when the browser is closed.

Persistent cookies

This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

Flash cookies

Many websites use Adobe Flash Player to deliver video and game content to their users. Adobe utilise their own cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing preferences or tracking users.

Below is a list of the cookies on sofaandchair.co.uk and details on how we use them.

COOKIE NAME COOKIE PURPOSE
Analytics These cookies show us how you found our website and enable the function of Google Analytics which allows us to analyse visitor statistics such as visits, browser usage, shopping times and response to marketing activity. This helps us to improve our website and your shopping experience.
Compatibility cookies These cookies determine whether your browser supports features on our website.
Session Id Cookies This cookie allows us to respond to actions such as 'add to basket' - Necessary for the website to function.
Cookies that recognize users These cookies help us to identify you and provides security when you?re using our website.
JSE This cookie is used to remember if Javascript is enabled on your browser, which allows you to view videos and dynamic content on our website.
Made to measure cookies These cookies are used to store details of your customized order, for example, colour, materials and finishes,

 

First Party Cookies

ASPSESSIONID - issued by the Sofa and Chair website for session state continuation
sample1 - issued by the Sofa and Chair website for retention fabric choice
sample2 - issued by the Sofa and Chair website for retention fabric choice
sample3 - issued by the Sofa and Chair website for retention fabric choice
sample4 - issued by the Sofa and Chair website for retention fabric choice

Third Party Cookies

__utma - issued by Google Analytics for analytics purposes
__utmb - issued by Google Analytics for analytics purposes
__utmc - issued by Google Analytics for analytics purposes
__utmz - issued by Google Analytics for analytics purposes
WRUID - issued by ClickTale for analytics purposes


TERMS AND CONDITIONS

TERMS AND CONDITIONS OF SALE

Welcome to The Sofa and Chair Company. These terms and conditions apply to all our customers no matter what we are supplying you. These terms and conditions ensure that you are aware of our obligations to you, our customer, and what we require from you, as your supplier. Your statutory rights of the buyer are not affected by these conditions.

We reserve the right to change any product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. 

Terms and Conditions of Sale

Welcome to The Sofa and Chair Company. These terms and conditions apply to all our customers no matter what we are supplying you. These terms and conditions ensure that you are aware of our obligations to you, our customer, and what we require from you, as your supplier. Your statutory rights of the buyer are not affected by these conditions.

We reserve the right to change any product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. 

1. NEW ACCOUNTS / PROFORMA INVOICES:

New accounts may be opened upon satisfactory bank and two trade references being received. Meanwhile, orders will be accepted and dealt with by payment made upon Pro-forma Invoicing. Pro-forma invoices are valid for 21 days and goods should be re-ordered after that time, if still required.

 a ) If you are an account holders you will have one calender month, from the invoice date, to settle the invoice. Extended terms are not available. We reserve the right to charge interest at 2% per month, or part of, over the LIBOR base rate on all overdue accounts.

b ) If you don't have an account payment is by proforma invoice. In such cases the following methods of payment are acceptable.

I ) Clearded funds prior to delivery

II ) Bankers draft from a reputable bank 5 days prior to delivery

III ) Bank transfer. Barclays Bank S/C 20 - 35 - 90 Account 30055913

c ) We do reserve the right to ask for a 50% deposit or advanced payment before your order can be processed.

d ) Acceptance of the proforma invoice in writing is deemed to be acceptance of the contract as set out in these terms and conditions.

e ) Credit card companies charge us a fee when you pay with their cards and therefore a credit card fee is applied to products purchased with Visa or MasterCard credit cards.

 

3. Delivery 

a ) Any delivery date quoted is a genuine estimate and shall not be legally binding on the Seller.

b ) Time of delivery shall not be the essence of the contract.

c ) In the event of us being unable to supply goods subsequently to receiving an order. we shall not be liable for any incidential or conseqentuial loss arising.

d ) It is your responsibility to ensure the goods delivered are as ordered and that they are of satisfactory quality.

e ) We strongly recommend that you check the correct description and quantity on the goods delivery note. In the event of any discrepancy whatsoever, you must notify us before the end of the next working day and before the goods are used in any way.

f ) When you accept delivery please sign the delivery note. We recommend all goods are checked upon delivery. Unfortunately writing “unexamined” or “unchecked” will not be acceptable. If the item is damaged please retain the packaging. All claims for loss or damage must be made before the end of the next working day.

g ) In all events the limits of liabilty for any fault or defect shall not exceed the purchase price of the item.

h ) We cannot accept any liability for delays caused by any circumstance beyond our control.

i ) For delivery purposes we can manufacture our furniture for assembly on site incase you have restricted access to your premises. It is vital however that you give us this information when placing the order as later changes to the design are chargeable.

j) We only deliver to UK destinations.

 

4. Returns

We hope you are happy with your purchase however if you are not please note the following terms.

a ) If you have any fault due to poor manufacture we will repair or replace your furniture at no cost to you. We will only replace like for like, you cannot change any of the sizes, fillings or fabric. This guarantee excludes normal wear and tear. Changes can be made at an extra cost, please request a quotation.

b ) We reserve the right of discretion, to accept/or refuse the return of any goods supplied.

c ) It is your resposibility to ensure that all goods returned are properly packed and returned in good condition. Damaged goods cannot be accepted for credit.

d ) If you return the goods and upon examination we find that there is a discrepancy in the reason stated why you returned the goods then we reserve the right to refuse the credit.

e) If a fault is discovered after the goods have been exported out of the UK by you, it is your responsibility to return the goods to the UK at your cost for inspection. If a repair or replacement is produced by us we will only deliver the goods to a UK destination. If you then wish for the goods to be exported, it will be your responsibility to do this at your cost.

Disclaimer for velvet and silk

Some silks and velvets made from cotton and silk can be marked by the slightest touch. As all our furniture is handmade, the handling of fabric is unavoidable and therefore we cannot accept any responsibility or liability for the condition of these fabrics when used during manufacture.

 

5. Risk and Title

a ) Risk of the goods shall pass to you on delivery but goods shall remain our property until the goods are paid for in full. In the case of payment by cheque, this will be when the funds have cleared our account.

b ) Until you become the owner of the goods you shall not sell the goods or part with possession of the goods.

c ) We may, for the purpose of recovery, enter any premises where the goods are stored for the reason of repossession.

 

6. Bespoke Orders

a ) Acceptance of bespoke design must be confirmed in writing prior by you prior to the production of furniture, this is to avoid any misunderstandings between the parties.

b ) We will provide an estimate of the time taken to complete a particular job depending on the complexity of the design and the materials to be used.

c ) If you are providing us with an image we cannot quarantee an exact match unless we are provided complete technical drawings. Client drawings produced by us for signing off will be charged at £30 per hour for each drawing.

d ) We reserve the right to alter dimensions to ensure the look for the final design and comfort.

e ) Slight differences in dimensions may occur due to the materials within the build. If the furniture has to fit in a specific space please let us know at the time of ordering.

f ) Once you have confirmed an order any changes will be charged at £50 and changes may affect both the cost and the delivery schedule.

 

7. Cancellation

a ) In the event that you cancel an order, you will be resposible for all the costs incurred by the Seller up to the point of cancellation.

b ) All cancellations must be notified in writing.

 

8. Restocking

A restocking charge is applicable for any returned items, this may vary from 25% to 100% of the invoice value. Bespoke items carry a 100% charge.

 

9. Refunds

Refunds, exchanges or credit notes are not available for items sold through sales, special offers, seconds and items sold as seen.

 

10. Dispute

Every effort is made by us to offer the highest possible standard of service. However in the event of any dispute English law governs this contract.

 

Advice and Guarantee

If we are supplying the fabric to be used we ask you to look after it as per the manufacturers guidelines as normal wear or tear is not guaranteed.  If you are unsure how to care for this fabric we can advise you on this. As leather is a natural product some of the hides may show natural marks or scars. Depending on the supplier, variation on both texture and colour may occur different from the samples you look at. Unless you are specifically advised otherwise, all required FR treatment will be to UK domestic upholstery standards.

If you are supplying the fabric then the fabric must meet British Fire regulations as we cannot be held liable for any furniture made with fabric which does not comply. For certain pieces we can provide a barrier cloth inter-liner depending on where the piece is to be used. Please ensure the fabric is suitable for the use it is intended.  Please speak to your account manager if you have any queries over the regulations. 

We are so confident in the skills of our furniture craftsmen, that we guarantee our robust frames on all standard products for 15 years. We are not able to offer this guarantee to bespoke frames as due to their one-off nature, we are unable to thoroughly test them.

The solid character of our sofas is enhanced by our choice of especially durable hardwoods.

The Sofa & Chair Company are the leading UK specialists in handcrafted furniture and bespoke furnishings. Visit our showroom to find out more.

 

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