LEGAL

PRIVACY POLICY

Overview

The Sofa & Chair Co. Limited (company number 05738124) ("We") are committed to protecting the privacy of individuals who visit our website (“Visitors”), individuals who purchase goods or services from us (“Customers") and individuals who go through our job recruitment process ("Job Applicants"). Visitors, Customers and Job Applicants are referred to together in this privacy policy as "you" or "your".

We are the 'data controller' of your data which you may supply to us. We make decisions about how your personal data is used. We are entirely open about our information gathering practices and will respond to requests sent to us within a reasonable period of time. If you have any queries about our use of your personal data, we can be contacted by email here.

The General Data Protection Regulation (GDPR) impacts how organisations record, store and use personal data. This legislation is designed to give you, as 'data subjects', greater control and new rights over how organisations record, store and use your data.

This privacy policy sets out our uses of personal data, our privacy practices and your choices regarding the use, access and correction of your personal data.

Why we have your data

We gather data when you browse, purchase, make enquiries or sign up for a newsletter either on our website or directly through a sales person. We also gather data during the staff recruitment process. We will not collect any information unless it is either specifically, knowingly and voluntarily provided by you or collected with your consent. The information we collect will be accurate and, so far as we are able to, kept up to date. You can check this at any time by contacting us and we will immediately correct any inaccuracies you report.

Summary of our privacy practices

We process personal data according to the following principles:

We keep to a minimum the amount of information we hold.
We use data to respond to enquiries, fulfil orders and provide information about our furniture (the lawful basis for this is “legitimate interest”).
We also use data to complete transactions with you on our website, via phone sales and also via our showroom (the lawful basis for this is “contract”).
We also use data to communicate with Visitors and Customers where they have signed up and opted in to receive information from us (the lawful basis for this is "consent").
We only hold data for as long as necessary.
We apply appropriate security mechanisms to protect personal data we hold.
Our legitimate business interests are balanced with your interests, rights, freedoms and consent.

Visitors' personal data

We are the data controller of your personal data which we collect or you provide by:

Filling in forms on this website, if you report a problem with it, or if you contact us
Visiting our website, accessing pages and resources
Responding to voluntary research surveys

We will use this personal data to provide you:

The most effective relevant website content
With your consent updates or material which we believe will be of interest to you
The interactive features of the website, when you choose to use these
Notifications of website content changes

Customers' personal data

We are the data controller of your personal data which we collect or you provide by making enquiries, requesting quotes or placing orders.

We gather permissions and will use your personal data to send out communications about topics such as:

Any enquiry, quote or order you place with us
To keep you abreast of news and offers from The Sofa & Chair Company
Invitations to events and special promotions
Announcing the launch of new businesses within the Larkbury Group

There are certain types of event-specific emails that you will always receive from us, regardless of your contact permissions. These include confirmation of a purchase on our website, delivery notification of an order or if we require further information from you regarding delivery of an order. We may also contact you by phone regarding any of these. We also use personal data to fulfil contracts, to send goods you have bought, to prepare and send invoices and to collect payments.

We will respect how you want to be contacted and about which areas of our brand. Equally, if we are asked to never contact you again, we will respect this decision although if it may impact our ability to perform a contract with you. On request we will remove your personal data from our database.

In the course of our contract with you, we provide extra services to Purchasers for your benefit; 0% finance and fabric protection treatments. To enable us to do so, we share your data with certain third parties. In particular:

We currently share you data with Omni Capital Retail Finance Limited (or another provider we may use in the future) to check whether we can approve your application for finance and to grant you finance
We share your data with Guardsman™ (or another provider we may use in the future) to provide fabric protection services

Job Applicants personal data

If you submit an employment application to us, including CVs or resumes, all of the information submitted may be used for any and all purposes ordinarily associated with processing an employment application.

How to check and update your contact preferences

You can check and update your contact preferences at any time by logging on to our website and visiting the ‘My account’ area. We suggest you do that now, so that we have your most up to date contact preferences and can continue to communicate with you in the way you would like.

If you have any questions about how we are using your data, please contact us by emailing mydata@thesofaandchair.co.uk 

Our website & servers

Our website and servers use RapidSSL SSLCertificates to offer secure communications by encrypting all data to and from the site and storage on our servers. RapidSSL has checked and verified the site's registered domain name.

This website employs RapidSSL and industry-standard SSL to provide secure credit card transactions. SSL is a communications protocol for transmitting private information over the internet. It works by encrypting data that is transmitted over the SSL connection. When you place an order, your credit/debit card information is encrypted and then sent over the internet using an SSL connection. No one can read or access the data that is being transmitted.

We collect information about our customers via server logs, cookies, order forms and competitions. A cookie is a file that your web browser places on your computer’s hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings. The cookie does not store any credit/debit card information or password details. Please view our cookie policy below for more details about the use of cookies on this website.

It is important for you to protect against unauthorised access to your password and to your computer. Ensure that you log out when you finish using a shared computer.

Data processing and protections

We have business and technical partners whom we share data with to handle orders, process credit and debit card payments and provide a range of services, including for fraud protection purposes, to help you obtain finance and to obtain fabric protection services. They are bound by data protection covenants and must process the personal information in accordance with this privacy policy. You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

In addition to the company's safeguards, your personal data is protected in the UK by the Data Protection Act 1998 (the "Act"). The Act requires us, as registered Data Controllers, amongst other things to ensure that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorized access by other people.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.

Retention

We only hold personal data for as long as is necessary. We may retain and use information in order to comply with our legal obligations, resolve disputes, prevent abuse and enforce our agreements.

RIGHTS TO PERSONAL DATA

Opt-out (Right to Restrict Processing)

You may contact us anytime to opt-out of, (i) direct marketing communications, (ii) our collection of personal data. Please note that your use of our website may be ineffective upon opt-out and we may also not be able to perform contracts with you.

Access (Right to be informed, Right of Access)

You may request access to the data we hold about you at any time by contacting us directly.

Amend (Right to Rectification)

You can also contact us to update or correct any inaccuracies in your personal data. If you have contacted us and you need your personal information updated, you can contact us to change or delete your information.

Move (Right to Data Portability)

Your data is portable you can contact us to move your data we hold elsewhere.

Erase and forget (Right to Erasure)

In certain situations, for example when the data we hold about you is no longer relevant or is incorrect, you can request that we erase your data.

Changes

We reserve the right to modify this privacy statement at any time. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this privacy policy or other notice on our website.

 

COOKIES

WHAT ARE COOKIES?

Cookies are small text files, which are stored on your computer or mobile device. They are designed to hold a modest amount of data specific to you and our website. This allows us to deliver a page tailored to you, or the page itself can contain some script which is able to carry information from one visit to the website (or related site) to the next.

Most websites contain cookies; they do not harm your computer or mobile device. Cookies need to be enabled in order to make the most out of our site, or to purchase anything online.

We do not store sensitive personal information, but by enabling cookies, it will help you to stay signed in to your account, and allows you to continue shopping, after you have added items to your basket.

To check whether your browser is configured to allow cookies, visit the Cookie checker. This page will attempt to create a cookie and report on whether or not it succeeded.

For information on how to enable or disable cookies, click here.

For information on how to delete cookies click here.

If you'd like to opt out, please go to www.networkadvertising.org, or to learn more about current legislation on Internet cookies, click here. (Please be advised, we cannot be responsible for the content of external websites).

TYPES OF COOKIES

First party cookies

First party cookies are set by the website, you are visiting and they can only be read by that site.

Third party cookies

Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Twitter, and these sites may set their own cookies.

Some websites might use a third party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites. It is important to note that advertising cookies are not set for visitors to sofaandchair.co.uk.

Session cookies

Session Cookies are stored only temporarily during a browsing session and are deleted from the user's device when the browser is closed.

Persistent cookies

This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

Flash cookies

Many websites use Adobe Flash Player to deliver video and game content to their users. Adobe utilise their own cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing preferences or tracking users.

Below is a list of the cookies on sofaandchair.co.uk and details on how we use them.

COOKIE NAME COOKIE PURPOSE
Analytics These cookies show us how you found our website and enable the function of Google Analytics which allows us to analyse visitor statistics such as visits, browser usage, shopping times and response to marketing activity. This helps us to improve our website and your shopping experience.
Compatibility cookies These cookies determine whether your browser supports features on our website.
Session Id Cookies This cookie allows us to respond to actions such as 'add to basket' - Necessary for the website to function.
Cookies that recognize users These cookies help us to identify you and provides security when you?re using our website.
JSE This cookie is used to remember if Javascript is enabled on your browser, which allows you to view videos and dynamic content on our website.
Made to measure cookies These cookies are used to store details of your customized order, for example, colour, materials and finishes,

 

First Party Cookies

ASPSESSIONID - issued by the Sofa and Chair website for session state continuation
sample1 - issued by the Sofa and Chair website for retention fabric choice
sample2 - issued by the Sofa and Chair website for retention fabric choice
sample3 - issued by the Sofa and Chair website for retention fabric choice
sample4 - issued by the Sofa and Chair website for retention fabric choice

Third Party Cookies

__utma - issued by Google Analytics for analytics purposes
__utmb - issued by Google Analytics for analytics purposes
__utmc - issued by Google Analytics for analytics purposes
__utmz - issued by Google Analytics for analytics purposes
WRUID - issued by ClickTale for analytics purposes


TERMS AND CONDITIONS

TERMS AND CONDITIONS OF SALE

In the following conditions, the “Seller” means The Sofa & Chair Company Limited, and the “Buyer” means the person buying the product from the “Seller”. These conditions shall apply to all contracts unless expressly varied in writing by the seller. Any inconsistencies to the seller’s terms, offered on behalf of the buyer shall be assumed to be void unless accepted by the seller, in writing. Payment of deposit, or email confirmation is deemed to be acceptance of the contract as set out in these terms and conditions.

1. Pro-forma Orders

Orders will be accepted and dealt with by payment made upon Pro-Forma Invoicing. Pro-forma invoices are valid for 21 days, goods should be re-ordered after that time, if still required. 

2. Payment

a) A 50% deposit is required before the order can be processed. Full balance must be paid in cleared funds 3 working days prior to the scheduled delivery or collection date.

 b) Payment is preferred by bank transfer to the following account: 

    Barclays Bank; S/C: 20 - 36 - 08 Account: 30055913

 c) Orders for export outside the EU require proof of shipment, which is the buyer's responsibility to provide to the seller. VAT will be refunded to the buyer once proof of shipment is received.

 e) Credit Account holders must abide by terms agreed on account opening, and in any case all invoices must be settled within 30 days of the invoice date. Extended terms are not available. The seller reserves the right to charge interest at 2% per month, or part thereof, over the ruling BOE base rate on all overdue accounts.

 3. Delivery and Collection

a) Any delivery or collection date quoted is a genuine estimate and shall not be legally binding on the Seller. Scheduled deliveries will be rescheduled if the buyer fails to meet the payment terms under point 2.

b) Time of delivery or collection shall not be the essence of the contract. The seller will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by the buyer through any delay due to unforeseen circumstances outside of the control of the Seller

or delay due to any rescheduling of delivery or collection. 

c) In the event of the seller being unable to supply goods subsequently to receiving an order, the seller shall not be liable for any incidental or consequential losses arising. This includes pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused directly or indirectly. 

d) It is the Buyers responsibility to ensure items purchased can fit through internal and external access points including any passages, stairwells, landings and doorways on the way to the destination room. The seller holds no liability for items not fitting in the premises and any rework or restocking fees will be payable by the buyer prior to final delivery. 

e) For delivery purposes the seller can manufacture furniture for assembly on site in case there is restricted access to the buyer’s premises. It is vital however that the buyer gives the seller this information when placing the order as later changes to the design will be charged.

f) Every effort will be made to ensure that the goods ordered by the buyer arrive undamaged and without defect. Upon delivery or collection the buyer must sign the delivery/collection note. It is the buyer’s responsibility to check the items to ensure the goods delivered or collected are as ordered, the correct quantity and that they are of satisfactory quality. In the event of any discrepancy whatsoever, the buyer must notify the seller immediately upon delivery or collection by writing the discrepancy on the delivery note. Unfortunately writing “unexamined” or “unchecked” will not be acceptable. If the item is damaged please retain the packaging. All claims for loss or damage must be made before the end of the next working day. In all events the limits of liability for any fault or defect shall not exceed the purchase price of the item.

g) Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. We are not able to take away your old furniture. 

h) If the seller is unable, for whatever reason, to deliver the goods on the confirmed delivery date, the seller reserves the right to charge the buyer further for any subsequent deliveries.

4. Returns

a) Other than all made to order items (including Bespoke and Standard Bespoke), the buyer is able to return goods within 14 days of delivery/collection provided the goods are properly packed and returned in the same unused condition supplied. Damaged goods cannot be accepted. 

b) Returned items will be subject to restocking fees detailed in section 9. 

c) Mattresses that have been removed from the original packaging cannot be returned. 

d) The seller will only pay the cost of return carriage where the goods are deemed faulty or supplied in error. 

e) If the buyer returns the goods and upon examination the seller finds that there is a discrepancy in the reason for return, then the seller reserves the right to refuse the credit. 

f) The seller reserves the right of discretion, to accept/or refuse the return of any goods supplied. 

g) Refunds, exchanges or credit notes are not available for items sold on a promotional sale, special offer, bespoke items or items that are stated as “sold as seen”. 

h) If a fault is discovered after the goods have been exported out of the UK by the buyer, it is the buyer's responsibility to return the goods to the UK at the buyers cost for inspection. If a repair or replacement is produced by the seller, it will only be delivered to a UK destination. If the buyer then wishes for the goods to be exported, it will be the buyer’s responsibility to do this at the buyer's cost and risk. For export orders, it is therefore recommended that inspection takes place in the UK prior to shipment.

5. Guarantee

a) The seller guarantees the wooden frames of all manufactured furniture for 15 years from the date of delivery. The guarantee excludes normal wear and tear, any fillings, fabrics, legs and mechanisms. This guarantee is given in addition to and not in substitution of your statutory rights.

b) The seller will only replace like for like, the buyer cannot change any of the sizes, fillings or fabric. Upon a return, if a change is requested can be made at an extra cost, please request a quotation.

6. Risk and Title

a) Risk of the goods shall pass to the buyer on delivery but goods shall remain the seller's property until the goods are paid for in full. In the case of payment by cheque, this will be when the funds have cleared the seller's account.

b) Until you become the owner of the goods you shall not sell the goods or part with possession of the goods.

c) The seller may, for the purpose of recovery, enter any premises where the goods are stored for the reason of repossession.

7. Bespoke Orders

a) Acceptance of bespoke design must be confirmed in writing by the buyer, prior to the production of furniture. If the buyer is providing the seller with an image, the seller cannot guarantee an exact match unless the seller is provided complete technical drawings. Drawings produced by the seller for signing off will be chargeable.

 

b) Slight differences in dimensions may occur due to the materials within the build. If the furniture has to fit in a specific space please let the seller know at the time of ordering.

c) Once the seller has confirmed an order any changes will be chargeable to the buyer. Any changes at this stage may affect both the cost of the item and the delivery schedule.

d) Products are all made to order so can only be returned if faulty, or not made to the specification agreed.

8. Cancellation

a) In the event that you cancel an order, the buyer will be responsible for all the costs incurred by the Seller up to the point of cancellation and the buyer will forfeit any deposit already paid.

b) All cancellations must be notified in writing.

9. Cancellation of online orders

The following applies to orders placed and paid for directly through the seller’s website:

Under the Consumer Contracts Regulations of 2013, the buyer is entitled to cancel the order, within 14 days of delivery. This is the statutory cooling off period. After this period has expired there is no right to cancel. The statutory cooling off period is not applicable for bespoke items. The cooling off period is also not applicable when, for example, a mattress has been taken out of its sealed packaging.

10. Restocking

A restocking fee is payable for any returned items. This may vary from 25% - 100% of the invoice value. Bespoke items are unique items made to customer specification, hence these always carry a 100% charge and are non-refundable.

11. Disputes

Every effort is made by the seller to offer the highest possible standard of service. The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

12. Storage

Balance payment is due once manufacture is completed. The seller will offer storage for up to 1 calendar month following the completion of manufacture of your order, free of charge. Thereafter the seller reserves the right to apply a discretionary charge for ongoing storage. This will be calculated at a rate of 2% of the total sold value of the goods (Inclusive of VAT) per calendar month, and pro-rata for any days or weeks within a monthly cycle, up to the date of delivery.

13. Fabrics

Any excess fabric supplied by the seller or provided by the buyer cannot be returned to the buyer.

14. Curtains

a) Every effort is taken to ensure that the Products supplied correspond as closely as possible to the samples in our stores, and on our Website, variations can happen and may vary due to uniqueness and characteristic of the materials. We are not responsible for any variations, which add to the unique quality of the Product, including but not limited to the following:

All Product measurements are approximate. For readymade curtains and blinds, fabric by the metre and pattern repeats, allow +/- 3 cm variance on sizes stated.
We reserve the right to make any changes to the Product specifications (external and/or internal) and any other changes where necessary.
Product specifications will vary from range to range as reflected in the design and price, however, all our Products are manufactured to the same high quality standards.
For fabric by the metre, before cutting, please check you have the required amount and there are no defects as we will not be liable for third party costs and other losses once cut and made up.

All pattern repeats vary. They can be mirrored image, side matched or half dropped across the width of the fabric. Please be aware at the time of selection the type of pattern repeat within the design you have selected. Pattern repeats have a tolerance of +/- 5%

b) Any goods that require more than one width of fabric will have joins and seams. Any goods that have been altered by a third party or independently cannot be returned or refunded. The chains and cords on blinds fall in line with regulation and the length of the chain cannot be amended or specified

c) For made to measure, whilst every effort is made to make your items to the exact measurements given; the make-up can vary by 1cm, which is the standard industry tolerance allowance.

d) Product colour and shade may vary from one manufacturing batch to another. This will be more apparent if orders are placed at different times.

e) Our fabrics are constructed with various natural yarns and synthetic fibres. Often there are slubs and natural weave irregularities which enhance the final appearance of the fabric. It should be noted that this is not a defect and is an inherent characteristic of the cloth. Please note that an inherent characteristic of the Suede Collection is the 'bruised' appearance which may appear as slight creasing.

f) Please be aware that up to 5% shrinkage may occur due to variations in atmospheric conditions whilst in situ at the window, or during the first wash or dry clean. There is sufficient fabric available within the hems to enable any necessary adjustment in length.

g) Our curtains are carefully packed and despatched. Any folding of material will cause certain creases; in the case of velvet and man-made fibre material, these will drop out after hanging. Any folding of material for prolonged periods or any items left in the packaging for long period in times may result in long term creasing or may affect the fabric permanently. Cotton prints may need a cool iron.

Advice and Guarantee

a) The seller reserves the right to reject any fabric supplied by the buyer, if deemed to be unsuitable for production. It is the buyers’ responsibility to provide the agreed quantity required.

b) Any fabric supplied by the buyer must meet British Fire regulations. The buyer must provide a fire retardant certificate for any such fabric supplied before production can commence.

c) If treatment is not possible, the seller can provide a barrier cloth inter-liner (depending on the location of use) if required. This service is chargeable.

e) If the seller is supplying the fabric to be used in manufacture, it is the buyer’s responsibility to look after it as per the manufacturers guidelines as normal wear or tear is not warrantied.

d) It is the buyer's responsibility to ensure the fabric is suitable for the use for which it is intended.

e) Some fabrics (such as silks and velvets) and leathers can be marked by the slightest touch. As all our furniture is handmade, the handling of fabric is unavoidable and therefore the seller cannot accept any responsibility or liability for the condition of these fabrics when used during manufacture

f) As leather is a natural product, some of the hides may show natural marks or scars. Depending on the supplier, variation on both texture and colour may occur different from the samples the buyer looks at. The seller cannot be held responsibility for such markings that are visible on the final product. Sizes of hides may vary due to the nature of the product, this may result in additional costs, advisable on receipt of purchase from the supplier.

The Sofa & Chair Company are the leading UK specialists in handcrafted furniture and bespoke furnishings. Visit our showroom to find out more.

 

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