Frequently Asked Questions
IF YOUR QUESTION ISN’T ANSWERED BELOW, PLEASE CONTACT US
Where do you deliver?
We deliver throughout London and the Home Counties. For any other addresses on the UK mainland we can deliver via a dedicated carrier. If you live abroad we can arrange for your products to be shipped. Please speak to a member of our sales team to arrange a quote.
How soon can you deliver?
All in-stock products will be delivered in 5-10 business days, within Greater London.
An advisor will be in contact in the next 24 hours to arrange your delivery.
Delivery on bespoke items will depend on current lead times, which will be advised upon purchase.
WHAT IF ACCESS TO MY PROPERTY IS A PROBLEM?
Where access is limited we are able to adjusts our designs using bolt on arms and backs for ease of delivery. Simply let us know your concerns and we will make the necessary arrangements. We are also able to arrange for items to be assembled on site. Make an enquiry.
Do you deliver on weekends?
We are able to offer a Saturday delivery service with a surcharge to our weekday delivery rate as calculated by our website. Please contact an advisor to find out more about arranging a Saturday delivery.
IS THERE ONE STANDARD DELIVERY CHARGE?
No, our delivery charge is calculated according to a number of factors including location, number of items purchased, floor level and accessibility. The price will vary depending on your situation and order volume, therefore please consult with an advisor to find out what charges will be applicable to your order.
What payment methods do you accept?
You can pay by cash, cheque, credit/debit card or via bank transfer.
We accept most major cards but not American Express. Some credit card companies charge us a fee when you pay with their cards and therefore a credit card fee may apply.
How do I pay?
Commercial clients: Please contact our sales team to discuss opening your trade account.
Private/residential clients: For private clients we require payment in full on stock items. On made-to-order items we require a 50% deposit, with the balance payable on completion of your product. Once the balance is received our delivery team will contact you to arrange delivery.
Please note we are only able to arrange delivery once cleared funds have been received in our account.
What if access to my property is a problem?
Where access is limited we are able to adjusts our designs using bolt on arms and backs for ease of delivery.
Simply let us know your concerns and we will make the necessary arrangements. We are also able to arrange for items to be assembled on site.
Do you also offer access checks?
Yes. Where access might present an issue we are able to send a member of our team out to perform access checks prior to delivery. Contact us today to find out more about this service.
Is there a guarantee?
Yes. All handcrafted solid beech frames for our standard collection are fully guaranteed for 15 years. Fabric will wear depending on usage and treatment. Please follow the care instructions for all fabrics used.
CAN I MAKE ADJUSTMENTS TO COLLECTION PIECES?
Yes, all items listed in collection can be made bespoke. You can choose to alter dimensions, have different seat cushion fillings, bolt on arms and more. Contact a sales advisor with your requests.
Do you carry any items in stock?
Yes we maintain an extensive selection of our most popular designs in stock and available for immediate delivery. Please consult the instock furniture section of our website for full details.
DO YOU MAKE ITEMS NOT IN YOUR CATALOGUE?
Yes. We offer a full bespoke service allowing you to have fully customised pieces made to your exact specifications. Please contact a member of our sales team who will be happy to assist or view the bespoke furniture section of the website to see previous projects.
DO YOU MAKE LOOSE COVERS FOR FURNITURE?
Yes, we can make loose covers for any item of furniture. Call 0208 993 4415 or make an online enquiry to find out more information.
Do you offer a re-upholstery service?
Yes. We provide a full reupholstery service recovering furniture for both residential and commercial clients to the highest standard.
Our expert upholsterers can re-spring and reseat furniture pieces prior to reviving them with new covers. Please contact a sales advisor to find out more.
How long does it take to make your furniture?
For our standard collection we offer an industry-leading product lead time of approximately 4-5 weeks from receipt of a 50% deposit and all fabrics.
For bespoke items our lead times are 5-6 weeks commencing from receipt of the deposit, fabric, confirmation of leg finishes and any signed off client drawings where applicable.
At an additional cost we also offer an express delivery service. Please contact a member of our sales team to discuss your requirements.
Please note - a charge of £60 + VAT is applicable per CAD drawing if an order has not been placed within 60 days of a drawing being produced.
Can I supply my own fabric?
Yes we are more than happy for you to provide your own fabric, please consult our fabric section to find out more.
DO I HAVE TO CONFIRM MY FABRIC CHOICE WHEN I PLACE
Yes, in order to guarantee delivery times you will need to confirm your fabric choice as soon as possible after placing your order.
Can I have castors on the furniture?
Castors are available on certain models. Our sales team will be happy to advise you.
CAN WE CHOOSE THE FINISHES FOR THE LEGS?
Yes a variety of options are available. Please visit our materials section to find out more.
Can you store the furniture for me?
Unfortunately we are unable to store furniture items, however we can arrange for a company to store them for you. Please contact a member of our sales team to arrange a quote.
WHERE CAN I SEE AND TRY OUT YOUR FURNITURE?
To experience our beautiful furniture first-hand simply visit us at our West London showroom. Our dedicated team of sales advisors will be on hand to assist you.