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PLEASE SEND A COPY OF YOUR CV TO info@thesofaandchair.co.uk

 

Receptionist

Description

The Sofa and Chair Company was established in 2001 primarily to provide handmade, bespoke upholstered furniture to the interior design/architectural industry. The company has over the years developed its own brand offering now both retail and trade clients a quality, design-led range of furniture within its manufacturing and sales premises based in West London.

We are recruiting for an experienced Receptionist to be the first point of contact for The Sofa & Chair Company. Greeting guests on arrival, booking them in to the system and ensuring the relevant department look after them during their visit.

Other duties will include managing the main switchboard and any incoming emails, taking responsibility for courier and postal deliveries, both in and out of the building as well as supporting the Retail and Trade sales teams by arranging brochures and sample boxes for clients.

This is a full-time role, with regular hours across the working week and weekend role including Bank Holidays. The working hours are 8.30am to 5.30pm.

Key Skills Required

Demonstrable experience in a front of house position greeting and supporting guests / visitors

Attention to detail and strong organisational skills

Strong time management skills

Good written and verbal communication skills

Confident at handling customer complaints both over the phone and via email

Good IT skills (Outlook, Word, Excel)

Accountabilities

Be the first point of contact for customers at The Sofa & Chair Company

Logging customers in to the guest booking system

Answering inbound phone calls, providing answers to the customer or connecting them to the relevant department

Creating sample boxes for customers and sending these in a timely manner

Managing the reception area and staff breakout area for general cleanliness and organisation

Managing stationary for the business

To Apply

To be considered for this role please apply here 

Sales Support Executive

Description

We are looking for a Sales Support Executive to play a key administrative role in supporting the sales team and provide an important link between the Sales consultant and internal teams to assist with a smoother order journey for our clients.

Supporting a consultant on a 1:1 or 2:1 basis with the admin involved in completing a sale (from lead to delivery). The Sales Support Executive will be responsible for completing pick lists, supporting with the organisation of deliveries, managing fabric deliveries and invoicing. Other tasks will include supporting the clients during the sales process, attending occasional meetings where appropriate and working thoroughly with SalesForce and SAP to ensure all information in captured throughout the sales processes.

Outside of working with the assigned consultant, sales support executives will also manage inbound calls, leads and dealing with general reception enquires when required.

Experience in an admin role is essential, preferably within a similar industry. Thorough understanding of the Microsoft office package (intermediate level minimum).

This is a Monday to Friday role 8.30am to 5.30pm.

Key Skills Required

Excellent IT skills (Outlook, Word, Excel);

Experience of data entry ideally in SAP;

Demonstrable administrative experience supporting a team;

Superior organisational skills and ability to prioritise a complex workload;

Excellent attention to detail and accuracy;

Strong time management skills;

Exceptional written and verbal communication skills;

Confident at handling customer complaints;

Proactive and flexible with a professional;

Desired but not essential:

Proven database/CRM experience (Salesforce preferred);

Knowledge of MRP environment would be advantageous (SAP).

Accountabilities

Respond to and deal with customer requests on the telephone and email efficiently;

Provide administrative support to a growing sales teams to help reach the team’s objectives;

Accurately input data into Fabric Pick lists, attach fabric samples and send to Production;

Deal with invoices, chasing up overdue payments and closely monitoring ongoing orders;

Act as an additional contact for customers and clients requests and queries relating to samples, drawings, items in stock;

Covering reception duties from time to time;

Occasional travel accompanying Sales Consultants to client site and showroom visits, majority of travel will be London based.

To Apply

To be considered for this role please apply here 

Showroom Assistant

Description

The Sofa and Chair Company was established in 2001 primarily to provide handmade, bespoke upholstered furniture to the interior design/architectural industry. The company has over the years developed its own brand offering now both retail and trade clients a quality, design-led range of furniture within its manufacturing and sales premises based in West London.

Working closely with Buying & Merchandising team and helping with the upkeep and presentation of Europe’s biggest luxury showroom. Working within a small team of 3 all striving to achieve the same goal. SAP training given.

Key Skills Required

Experience of working within a showroom

SAP experience is highly desirable

Showroom back of house experience

Be able to safely move showroom furniture and accessories including lifting and manual handling, packing and unpacking items, wrapping and packing furniture, loading and unloading vehicles and disassembling and reassembling goods as required

Good customer service skills

Attention to detail

Experience of stock control management

Understanding of health and safety

Must be able to Monday to Friday 8.30am - 5.30pm

Accountabilities

Removing sold items from showroom

Liaising with warehouse and B&M team on replenishment for showroom

Assisting sales team in locating items on shop floor

General upkeep and tidiness of showroom. Making sure all items are labelled

Assisting Interiors team in showroom moves and builds

Installation of new product

Assisting in Stock Takes and stock control.

To Apply

To be considered for this role please apply here  

Accounts Assistant

Description

A fantastic opportunity has arisen within a market leader in the luxury furniture industry. With great potential for progression and development, we are looking for an ambitious individual to contribute to the rapid growth of the organisation. With an exciting period of growth forecast over the coming years, it would be an ideal opportunity for someone in a similar role looking to take their next step.

The role reports into the Senior Accounts Assistant working within a team of six.

This is a Monday to Friday role 8.30am to 5.30pm.

Key Skills Required

Excellent organisational skills and attention to detail

Quick learner who enjoys fresh challenges and thrives under pressure

Ambitious individual, motivated to develop themselves as well as contribute to the organisation’s growth

Team Player as well as ability to work well under own initiative

Ability to communicate with financial and non-financial individuals

Passionate about a career in Finance

Intermediate MS Excel and data entry skills

Recent Graduate / AAT student

Experience using SAP or a similar system is desirable but not essential.

Accountabilities

Responsibilities will include but not limited to:

Sales and Purchase ledger management including some credit control

Supplier and customer reconciliations

Daily banking and cash book postings

Employee and credit card expense analysis and posting

Bank reconciliations

Resolving general accounting queries and completing accounts administration as required

Dealing with general Supplier queries

Opportunity to get involved in other areas such as VAT returns, EC Sales List, Asset leasing, Analysis of P&L

Benefits

Competitive salary based on skills and experience

Opportunity to join company at early stage of very significant growth – projected to reach £50m turnover in 3 years

Time off for study

To Apply

To be considered for this role please apply here

Retail Sales Assistant

Description

The Sofa and Chair Company was established in 2001 primarily to provide handmade, bespoke upholstered furniture to the interior design/architectural industry. The company has over the years developed its own brand offering now both retail and trade clients a quality, design-led range of furniture within its manufacturing and sales premises based in West London.

The company is now entering an exciting phase of growth which will see its sales, design and manufacturing capacity and processes develop and expand over the coming 12 month period.

The Sofa and Chair Company knows that the success of this strategy will depend upon its people. Each member of the team will be given the opportunity to take ownership and be rewarded for the success of the company.

The role of the Retail Sales Assistant is to promote and sell The Sofa and Chair Companys standard and bespoke range of handmade upholstered furniture and extensive range of fabrics.

To support the Retail Sales Manager in the day to day management of Retail Showroom and Fabric Gallery.

Key Skills Required

A good knowledge/appreciation of furniture design, trends and styles

A good knowledge/appreciation of furniture design, trends and styles

A good knowledge/appreciation of upholstery fabrics including suitability of usage, trends and styles

CAD and Sketch-up Skills are is essential

Excellent people and relationship building skills

Must be able to work weekends and between the hours of 9am-6pm

Accountabilities

To take client brief on furniture request, show showroom stock and discuss different models and

fabric options for each client. To propose alternatives to stock ie. Made to order standard

range or custom made items. To propose suitable fabrics to each item of furniture based on

fit for purpose, style and budget.

To create quotations, proforma invoices, delivery notes for all enquiries and sales. All paperwork

should be correctly filed, all data input onto Sage (or new CRM system when launched). All

deliveries will need to scheduled on Calendars , fabrics ordered and delivery dates scheduled

etc. Attention to detail and daily checklists are required for all orders to ensure delays and errors

are minimised.

To follow up on leads generated through website, direct mail and showroom visits to ensure all

sales potential are realised. This process may also include site visits with clients under direction

of the Retail Sales Manager.

To generate leads under the direction of the Retail Sales Manager and follow up all leads in a

timely fashion. To assess and forecast all sales on a regular basis and focus on maintaining a

high level of conversion to order.

To ensure Stock Showroom and Fabric Gallery are clean, tidy and well stocked with Catalogues,

Marketing Materials, Retail Price Lists, Wood Samples, Leg Samples, Fabric Price Lists.

To ensure you have access to an up to date Retail Stock Showroom List and that this is updated

daily to account for sales, reserves and new stock items. To ensure stock list shows all

information including fabric details (inc. Fabric price per metre)

To ensure there is sales presence in the Fabric Gallery and Stock Showroom at all times to be

coordinated by the Retail Sales Manager

To ensure all stock is correctly labelled, priced (including dimensions and fabrics details).

To Apply

To be considered for this role please apply here

The Sofa & Chair Company are the leading UK specialists in handcrafted furniture with a comprehensive bespoke to order service. Call us today to find out more.

 

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