Careers

Our Culture

Play

PLEASE SEND A COPY OF YOUR CV TO info@thesofaandchair.co.uk

 

Project Manager (Senior)

Description

We are looking for an ambitious for a Project Manager with expertise in luxury bespoke Soft Furnishings industry to join our West London office.

Our recently launched in-house ‘Made to Measure’ Curtain Department offers our customers custom made luxury curtains, blinds, shutters and accessory products. This is an exciting team within the company who are projected to turnover just under £10 million within 5 years.

You will work closely with sales to build a loyal customer base, making yourself the first port of call for advice and recommendations on curtains and blinds. This is a unique opportunity with huge potential for someone who share our passion for quality home-ware.

Key Skills Required

• Experience of working within a similar role with a portfolio of past projects

• Established within the industry

• Highly organised with good administrative skills.

• Excellent client servicing with a passion for delivering high-end, bespoke solutions

• Extensive knowledge of the curtain market

• In-depth production knowledge of curtains, windows and treatments

• Fantastic attention to detail with the ability to meet tight deadlines

• Superior communication skills, both written and verbal

• Good computer skills - Excel, Outlook, Word, PowerPoint

• SAP and ACE knowledge preferred but not essential

• Driving licence needed

• Self-sufficient, tenacious and resilient

Accountabilities

• Liaising and consulting with clients to advise and implement solutions that is realistic to brief/lead-time and budgets

• Work closely with the site surveyor and fitter to provide a high-quality and bespoke curtain service

• Generate, retain and gain repeat custom through customer satisfaction

• Responsible for the customer journey and follow-up aftercare

• Supervise, manage and develop junior members of the team

• Manage requests changes from client/production, ensuring all parties are kept up to date of any changes

• All round problem solver, helping clients to achieving the look they want

• Track and review orders to manage stock control and ensure production ready

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London

  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here.

Talent Coordinator

Description

We are looking for an enthusiastic and proactive talent coordinator to join the growing HR team here at the Sofa and Chair. As we look to expand the company, the talent coordinator will be an intrinsic part of our internal recruitment process and will be pivotal to ensuing we find the right talent to get us where we want to be.

You will develop our recruitment & on boarding process, managing all vacancies across the business and support hiring managers in selection. You will be the brand ambassador and go-to for all recruitment queries - defining and managing the process from the initial screening call through to offer, as well as being a point of call for their first day on the job.

You should be experienced in sourcing candidates directly through traditional methods as well as taking more creative approaches to find the right talent. You should also have knowledge around factors and issues that arise in internal recruitment such as confidentiality, employment law and contracts.

Personality is key for this role, we want to see ambition, positivity, confidence and enthusiasm. You will know how to inspire hiring managers when they are recruiting and be there to take the strain off of them in busy periods.

This is an exciting role offering plenty of autonomy and opportunity to grow and develop your HR knowledge – If you think you have what it takes, we want to hear from you.

Key Skills Required

• Strong hands-on recruitment experience – ideally, both internal and agency side

• Proven experience in sourcing great talent across multiple disciplines

• Experience of managing multiple roles across a range of disciplines

• Experience in selection and offer process

• Knowledge of UK labour laws and procedures

• Ability to interact effectively at all level

• Great listener and an all-round confident communicator

• Able to think on your feet and come up with creative solutions when needed

• Experience with MS OFFICE (particularly Excel)

• Strong skills on social media

• A proactive, can-do attitude

Accountabilities

• Develop a seamless and cohesive company recruitment and on-boarding process

• Manage high volumes of recruitment activity, prioritising roles to the business needs

• Deliver high quality, speedy and cost effective hires

• Coaching and supporting hiring managers in recruitment best-practice’s and selection

• Negotiate terms and manage relationships with recruitment agencies where necessary

• Build our employer branding, working with the wider HR team to develop new benefits and initiatives

• Work with PR team to develop our brand voice in external comms for recruitment

To Apply

To be considered for this role, you should be:

Within easy commute of Acton, West London
Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here.

 

Paid Media Manager

Description

We are on the search for a talented Paid Media specialist to join the Marketing team here in our West London office. You will be strategizing and implementing an advanced search strategy that will focus and resonate with our customers.

We are looking for someone who has experience working within a similar luxury retail brand or, someone who appreciates and understands interiors/design. PPC will be the initial focus but we are keen to utilise Paid Social asap.

Key Skills Required

• Experience or knowledge of working within luxury retail

• Proven experience of implementing successful strategies in Paid Media

• Excellent knowledge of Social advertising platforms such as Facebook, Pinterest, Twitter & Instagram

• Google Adwords Qualified

• Excellent knowledge of Google Analytics

• Good understanding of wider digital channels and integration

• Numerate and analytical, to help maximise marketing budgets

• Good communication skills and the ability to work in a dynamic team as well as possessing self-starter skills

Accountabilities

• Planning and implementing Paid Media campagins across Search & Social

• Work with the Senior Management team to establishing targets & manage budgets

• Full reporting responsibility with identification of improvement areas & ownership of solution implementation

• Landing page recommendations and insights from a Paid Search perspective

• Trialling new Adwords beta tests/rollouts

• Working alongside our Content Editor to ensure messaging is consistent across the various online channels

• Liaising with our design team for display and remarketing banner ad creation

• Keeping on top of the latest innovations in search marketing

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here

Ecommerce Manager

Description

We are looking for a creative Digital Marketing Manager/E-commerce Manager to join our growing Marketing team here in our West London office. With the support of Creative, PR and Paid Media specialists, you will be responsible for the day-to-day running and optimisation of our current site as well as influencing the new site, which is set to launch early 2018.

You will work hand in hand with our Head of Marketing and Search Specialists to plan and execute campaigns across email marketing, SEO and social media, building awareness to grow our customer base. It will be your responsibility to define the customer journey for Sofa and Chair customers – we are leaders in bespoke and quality homeware and our customer journey should emulate that.

We expect you to have an inquisitive nature, asking the right questions and identifying improvements to build quality traffic and convert into sales. You should have examples from a similar role to draw from, knowing how channels integrate and the importance of data in e-commerce.

Key Skills Required

• Strong, hands-on experience in digital - focused on e-commerce

• Proven experience and success in building a customer retention strategy

• Knowledge of the full digital mix and how channels fit together

• Highly analytical, confident user of Excel & GA

• Great communicator with the ability to explain complex issues with ease

• Team player who is keen to contribute

• Strong stakeholder management

Accountabilities

• Management of our website

• Increase traffic

• Optimise conversions

• Ensure all product info is up to date

• Maintain competitive product pricing

• Improve customer journey

• Through testing, develop our customer retention strategy

• Plan and implement CRM strategy

• Define a new on-site customer journey

• Driving brand campaigns to build awareness and generate sales

DESIRABLE

• Experience within luxury retail e-commerce

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here.

Operations Manager

Description

We are looking for a passionate and enthusiastic Operations Manager to oversee the management of 5 of our key operation departments. This is a fast-paced role, managing the heads of the Customer Service, Delivery, Warehouse, Facilities and Quality Control Teams.

You will be responsible for everything within logistics, from the movement of stock between our London and Porto production factories, to the warehouses and installation in our customers’ homes and businesses. You will be an integral part of the SC team, liaising with team members including interaction with managers of all different areas of the business, both internally and externally, so communication skills are key to this role.

Amazing customer care experience and a proven track record for delivering success will see you excelling in this role, with the potential of becoming our Operations Director just around the corner. This role will also see you dealing with the ins & outs of stock, coordinating repairs, rejection and the return of hire purchase items.

We want you to make this role your own and you will have the opportunity to stream-line and audit our current processes, suppliers and delivery systems to maximize efficiency.

Key Skills Required

• Proven experience in logistics and operations coordination, within the retail and/or furniture sectors

• Amazing people & leadership skills to deal with negotiations, performance management and customer relationships

• You must be able to lead, coach, inspire and motive your teams to success

• Hands-on to ensure best practice and continual improvements are made where possible

• Great attention to detail, be punctual and ensure all projects are met within time and budget

• Advanced IT skills would be preferred, especially in Excel and Word

• Prince 2 Project management or equivalent qualifications would be desirable

Accountabilities

• Review and maintain all procedure guidelines and ensure they are followed

• Reports to and works closely with the CEO and provide direction across all consumer journeys

• Challenge processes to ensure they are essential and in line with business goals

• Management of team head to deliver all projects/responsibilities within set briefs and timescales

• Monitor and oversee smaller ops teams

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we'd like to hear from you - apply here

Customer Services Administrator

Description

We are looking to recruit an Administrator to join the West London office and support our growing Customer Services team. You will play a pivotal role in the team, working with customers to provide solutions, logging and managing case and maintaining the CRM system daily.

This has the potential to be an entry level role, and we expect you to be enthusiastic with a solution focused mind-set. You will be liaising with customers on a daily basis so you should be an attentive and confident communicator with first class customer service skills.

Key Skills Required

• Switched-on & enthusiastic individual

• Confident communicator, good written and verbal English

• First class customer service skills

• Strong team working skills, keen to help out and support

• Ability to work under pressure & to your own initiative

DESIRED

• Skilled in a CRM system (SAP) and Microsoft Office

Accountabilities

• Liaise with the sales team on a daily basis, supporting administration tasks

• Work with customers to address complaints and questions as quickly and effectively as possible – escalating to new departments where necessary

• Working with the team to organise and coordinate Deliveries and Collections

• Logging cases on the CRM system(SAP)

• Adhere to customer scopes of work and other performance regulating documentation relating to order management/provision

• Effectively provide solutions to problems

• Report and resolve faults

• Provide exceptional customer support at all times

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London

  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here.

Sales Administrator

Description

We are looking for Sales Administrator to play a key role in the team and provide the link between the sales consultants and internal teams, ensuring a smooth order journey for our clients. You will be a creative thinker with an eye for design and details and will become an important link between the consultants and various internal stakeholders and clients.

You will work closely with one or two of the Trade Sales Consultants, reporting to the Head of Trade Sales, in a challenging, competitive and highly rewarding environment, processing and assisting with all pre- and post-sales related activities. You will liaise with customers, respond to general enquiries and complete administration activities to ensure we are providing the high-end service our customers expect.

This is an entry level role and we are looking for someone who is enthusiastic, well organised and passionate about what we do. We see you developing into a pivotal member of the sales team, maintaining a great customer journey and a well-oiled sales team.

Key Skills Required

• Confident IT user (Outlook, Word, Excel)

• You will be a natural organiser with the ability to prioritise a complex workload

• Excellent attention to detail and eye for accuracy

• Confident communicator both written and verbal

• Confident at handling customer complaints

• Proactive and flexible manner

Desired but not essential:

• Previous administration experience

• Proven database/CRM experience (Salesforce preferred)

• Knowledge of MRP environment would be advantageous (SAP)

Accountabilities

• Respond to and deal with customer requests efficiently

• Provide support to a growing sales teams

• Accurately manage project and design information in partnership with assigned Consultant

• Deal with invoices, chasing up overdue payments and monitor ongoing orders

• Act as an additional contact for customers and clients requests and queries relating to samples, drawings, items in stock

• Occasional travel accompanying Sales Consultants to client site and showroom visits, majority of travel will be London

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here

Retail Sales Assistant

Description

We are entering an exciting phase of growth which will see our sales, design and manufacturing capacity and processes expand over the coming 12-months. We know that the success of this strategy will depend upon its people.

As such, we are on the search for a Retail Sales Assistant who will promote and sell our standard and bespoke range of handmade upholstered furniture and extensive range of fabrics. You will work with clients on briefs, explore showroom stock and discuss model and design options for each client – maintaining our high standard of customer service and product knowledge.

You will support and learn from our Retail Sales Manager to understand the day to day management of a Retail Showroom and Fabric Gallery.

This role is ideal for someone who has a passion for interiors and is looking to build their career.

Key Skills Required

• Knowledge and appreciation of furniture design, trends and styles

• Some knowledge of upholstery fabrics including suitability of usage, trends and styles

• CAD and Sketch-up Skills are preferred

• Confident communicator who makes friends quickly

• Passion and enthusiasm for interiors

Accountabilities

• Work with the client, taking briefs on furniture and discuss different models and fabric options for each client

• Suggest alternatives to clients ie. Made to order standard range or custom made items

• Propose suitable fabrics to each item of furniture based on fit for purpose, style and budget

• To create quotations, proforma invoices, delivery notes for all enquiries and sales

• All paperwork should be correctly filed, all data input onto Sage (or new CRM system when launched).

• To assess and forecast all sales on a regular basis and focus on maintaining a high level of conversion to order.

• To ensure Stock Showroom and Fabric Gallery are clean, tidy and well stocked with Catalogues, Marketing Materials, Retail Price Lists, Wood Samples, Leg Samples, Fabric Price Lists.

• Maintain a sales presence in the Fabric Gallery and Stock Showroom at all times to be coordinated by the Retail Sales Manager

• To ensure all stock is correctly labelled, priced (including dimensions and fabric details)

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here

Showroom Assistant

Description

We have an exciting opportunity for a Showroom Assistant to join our growing Buying & Merchandising team in our West London office. You will be working within a close-knit team of 3 and you will be integral to the upkeep and presentation of our biggest luxury showroom.

We expect you to be a clear communicator with a proactive manner, you will be moving furniture and bulk items regularly so attention and consideration will be key to safety.

Office hours are 8:30 – 17:30, Monday to Friday.

Key Skills Required

• Experience of working within a showroom is desirable

• SAP experience would be preferred but we are happy to provide training

• Moving furniture with diligence, safety is key here at SC

• Good customer service skills and attention to detail

• Experience of stock control management

• Understanding of basic health and safety requirements

Accountabilities

• Showroom - lifting and manual handling, packing and unpacking items, wrapping and packing furniture, loading vehicles

• disassembling and reassembling goods as required

• Liaising with warehouse and B&M team on replenishment for showroom

• Work with sales team in locating items on shop floor

• General upkeep and tidiness of showroom

• Work with Interiors team in showroom moves and builds

• Assisting in Stock Takes and stock control

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligable to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here  

Merchandising Administrative Assistant

Description

We are looking for an exceptional talent to join our growing Buying and Merchandising Team here in our West London office.

You will play a vital role in the team, monitoring orders to ensure product codes are raised and products are shipped and delivered on time. As well as this, you will be responsible for updating products on our website and maintaining the samples library.

We expect you to be a well organised individual who possesses a genuine interest in design and the luxury interiors industry. This is an entry level role and you will be given training on software and other aspects of the role.

Key Skills Required

• Strong organisational and administration skills

• Excellent attention to detail

• Able to use initiative and have a positive can-do attitude

• Excellent communication skills and presentation

• Being able to work efficiently and professionally in a design led busy team

• Motivated and have the ability to work unsupervised and deliver results within deadlines

• Must be proficient in Excel, PowerPoint, Word

• Experience of SAP would be preferred

Accountabilities

• Ensure product codes are raised and products are ordered/ shipped/delivered on time

• Set up of all new product codes, maintaining product information, ensuring this is aligned to the range plan across all channels

• Administering live product updates on company website

• Maintain supplier samples and library

• Managing any general admin tasks for the buying department

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here

Warehouse Assistant (Fabric)

Description

The Sofa & Chair Company is renowned for its hand-built craftsmanship. Based in Park Royal, West London, we specialize in the design and manufacture of high quality upholstery and custom made seating solutions, in a variety of styles and finishes. It is a thriving, dynamic company with high ambitions.

We have a new opportunity available for an experienced Warehouse Assistant to join our growing team. Our Warehouse Assistants perform a practical role, dealing with both goods in and goods out and you will assist our Fabrics team in moving inventory, ensuring a smooth working environment for the whole team.

We expect you to be a clear communicator with a proactive manner, you will be moving heavy rolls of fabric regularly so attention and diligence will be key to safety.

Key Skills Required

• Keenness to take direction and keep to best practices

• Proactive team player with a willingness to help in other departments where necessary

• Ability to think independently and responsibly

• Positive attitude, being able to integrate into a small but experienced team easily

• Demonstration of a consistent and reliable work history

• A proactive mentality and clear communicator

• Desire to start a career with a successful and growing company

Note: This role involves lifting of heavy fabric rolls on a daily basis. Experience in a warehouse setup is desirable but not essential. Applicant must hold a full UK driving licence.

Accountabilities

• Process all fabric deliveries and assign rolls to bays using the company database (SAP) efficiently

• Liaising with delivery and courier drivers

• Preparing fabric rolls to be sent into production

• Assigning picklists to fabric rolls and scanning out rolls when required by production

• Assist with the smooth running of the fabric department and work closely with the production and sales teams.

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here.

Facilities Assistant

Description

We are looking for a Facilities Assistant to join our committed Facilities team in our West London office.

You will work to support the Facilities Manager in the upkeep and cleaning of safe workspaces across our office, showroom and worksites. You will be involved in every aspect of running the office, conducting regular inspections of workspaces, reporting maintenance issues and monitoring stock levels. Please note, you may be required to undertake heavy lifting at times

We expect you to have some experience within a facilities team, including knowledge of health and safety regulations and asset protection.

Regular hours for this role are 10am to 7pm Monday – Friday.

Key Skills Required

• Experience working within Facilities i.e. supervising cleaning, maintenance, building security, health and safety and asset protection

• Basic knowledge of Health and Safety legislation

• Qualified/confident working at heights

• Ability to work efficiently and safely in a busy environment

• Good organisational and administration skills

• Excellent communication skills - Verbal and Written

• Strong attention to detail is essential

• Clean driving license

Accountabilities

• Conduct regular tours and inspections of all office, assess conditions and readiness for customer use - detailing any maintenance or corrective requirements

• Monitor cleanliness and replenish stock levels across office washrooms & kitchens to keep areas

• All doorways/Fire exits are clear of obstruction. Fire equipment is clean and in working order

• Weekly alarm test and regular building evacuation tests are carried out

• Carry out any ad-hoc maintenance tasks or organising contractors as required

• Taking responsibility of recycling and waste management within the building.

• Provide general safety & security support by supervising and escorting service providers and contractors as necessary

• Be able to safely move showroom furniture and accessories including lifting and manual handling

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here

Join us

Description

The Sofa & Chair Company is the UK’s leading manufacturer of luxury upholstered furniture, based in West London, with an average of 50% growth over the past three years.

We are a company with a positive culture which provides full support for ambitious individuals to grow and develop; investing in people to become future leaders.

We are looking for an exceptional talented and entrepreneurial people to join our growing team.

If you are interested in joining us, but your desired role isn't currently live, please submit your Cover Letter, CV & Portfolio here and we will get in contact when the perfect role becomes available for you.

To Apply

We'd love to hear from you - feel free to send across your CV and/or Portfolio here

The Sofa & Chair Company are the leading UK specialists in handcrafted furniture with a comprehensive bespoke to order service. Call us today to find out more.

 

Careers  |  Cookies & Privacy Policy  |  Terms & Conditions  |  Sitemap

© 2016  THE SOFA & CHAIR COMPANY  |  All rights reserved