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Ecommerce Content Executive

Description

DESCRIPTION

The Sofa and Chair is excited to announce an amazing opportunity for an ambitious Ecommerce Content Executive to help launch a new discount-luxury furniture website.

We are looking for a dynamic Ecommerce Content Executive who has a passion for gorgeous product, an affinity for luxury and an exquisite eye for interior design, to join the amazing journey to develop and be part of a Start-Up sister brand with huge future potential.

You will be responsible for the inspirational merchandising of the website. You will be used to managing and creating accurate, brand-aligned content in a fast paced environment and will be capable of working autonomously within our small and friendly team.

The ideal candidate will be a self-starter, highly creative, tenacious, clear communicator, with lots of energy, enthusiasm and driven by high end results.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Key Skills Required

• Proven relevant experience in e-commerce including web content management

• An understanding of SEO and SEM.

• Experience with Google Analytics or any other analytics reporting tools.

• Proficient in excel and MS office.

• A basic understanding and working knowledge of HTML, CSS.

• Highly organised with a flawless attention to detail.

• Ability to work autonomously and show initiative.

• Experience of working in a fast paced environment.

• An excellent communicator, team player and highly online literate.

• Degree, e-Commerce or Digital marketing qualification.

• Experience in ecommerce with Magento 2 is essential to success in the role.

Accountabilities

• Web Visual Merchandising will be a critical element of this role. Uploading and maintaining the imagery and content on the website

• Review and update CMS to maintain brand aligned, up-to-date, accurate content and imagery (Magento platform).

• Regular product uploading/editing/inventory checks.

• Commissioning photoshoots

• Reporting on site assets, navigation and the customer experience

• Creating site assets in Photoshop

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here.

Trade Sales Consultant

Description

Our business continues to grow at a rapid rate and in order to support our trade sales we are looking for a Trade Sales Consultant to join our established team based out of our stunning West London office & showroom.

You will be expected to manage a portfolio of some of the best interior design and specifier accounts in the country with an ability to build long term relationships and maintain exceptional service levels. You will be able to demonstrate a clear ability to achieve defined targets within all product categories with a focus on our own manufactured luxury upholstery through to the many FF&E products we offer.

You will be required to arrange meetings with clients to support the specification process and ensure that you have established a clear sales order pipeline in order to retain a long term relationship.

There are considerable expansion plans for the company as a whole, therefore we are looking for committed people to join and grow with the business.

Key Skills Required

• Proven experience of making sales within luxury market, preferably within trade

• Knowledge of luxury homeware and the brands within the sector

• Excellent attention to detail

• High level communication and team working skills

• Organised with strong reporting and journey planning skills

• Self-sufficient, tenacious and resilient

• Shows enterprise and possess the passion to develop the department and own career

• Enjoys working in a fast paced hands–on, dynamic environment.

Accountabilities

• To grow and manage a portfolio of 100+ accounts.

• Full ownership of sales from concept to completion

• Driving forward best practice across the team

• Ownership of a challenging personal sales target.

DESIRED

• Full and clean drivers licence

• SAP and ACE knowledge preferred but not essential

To Apply

To be considered for this role, you should be:

Within easy commute of Acton, West London 
Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

IF YOU THINK YOU'RE A MATCH, WE'D LIKE TO HERE FROM YOU - APPLY HERE

Soft Furnishing Fitter

Description

The Sofa & Chair Company is renowned for its hand-built craftsmanship. Based in Park Royal, West London, we specialize in the design and manufacture of high quality upholstery and custom-made seating solutions, in a variety of styles and finishes. It is a thriving, dynamic company with high ambitions.

We have a new opportunity available for an experienced Curtains, Roman Blinds & Soft Furnishing Fitter to join our growing team to work on some exciting projects.

We are looking for experienced curtains, blind and hardware fitter/ installer / dresser who can work flexible hours and is able to travel abroad if required.

Key Skills Required

• Reliable, enthusiastic individual with excellent attention to detail and commitment to quality

• Previous experience of fitting curtain tracks, poles, pelmet boards, roman blinds, roller blinds, venetian blinds and other related products and accessories

• Excellent knowledge of producing bespoke pelmet boards, lath & fascia and ability to prepare un-corded and corded tracks

• Knowledge of automated system for window treatment would be an advantage

• Ability to carry out site surveys on their own in a professional manner and ability to execute projects to high standards

• Previous experience of working with power tools and variety of fixing materials

Accountabilities

• Tidy and committed to high standards

• High attention to detail and ability to work under pressure

• Strong communication skills both written and verbal

• Flexibility and problem-solving ability

• Valid driving license is required

To Apply

To be considered for this role, you should be:

•  Within easy commute of West Acton, West London

•  Eligible to live and work in the UK

 

 

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

 

If you think you're a match, we’d like to hear from you – apply here, with your CV

SENIOR FURNITURE CAD DESIGNER

Description

The Sofa and Chair Company is best known as one of the UK’s leading manufacturers of luxury upholstered furniture; founded in 2002 and producing quality handcrafted upholstered furniture from our own factories in West London. Dedicated to true British craftsmanship, we take pride in using the finest manufacturing practices and authentic materials, as well as in our steadfast commitment to quality. Since 2016, The Sofa and Chair Company now boasts a stunning 100,000 sq. foot showroom in West London, housing an extensive collection of luxury furniture and furnishings, London’s largest fabric library and a passionate team of people dedicated to creating the luxury interiors you dreamed of under one roof. The Sofa & Chair Company could easily be described as London’s best kept secret; a one-stop shop for all luxury interior products.

We are looking for an experienced Senior Furniture CAD Designer with a passion and genuine interest in the luxury interiors industry, with ambitions to grow their career within our company. In this role you will work on a variety of prestigious and challenging projects. The successful candidate will produce in depth detailed drawings, designs and documents in response to briefs given by clients. This is an exciting opportunity to work with a very dynamic team. Excellent attention to detail and strong communication skills are essential.

Key Skills Required

• A portfolio demonstrating a strong creative and technical ability

• Sound knowledge and experience in using Solidworks

• Ability to produce clear and informative production drawings

• Good organisational skills and time management

• Pro-active, confident and inquisitive

• Excellent communication skills (written and verbal)

Accountabilities

• Developing client’s initial concepts through to final production

• Producing 3D Solidworks models of bespoke furniture and drawings for client’s approval

• Producing production drawings and 1:1 templates for manufacturing

• Liaising will various departments during key stages of each project

• Sourcing bespoke parts

• Ensure our CAD library is maintained and updated

• Build and improve working practice within the department

To Apply

To be considered for this role, you should be:

•                     Degree level qualification in either Product or Furniture Design

•                     Proven industry experience as a furniture CAD designer  

•                     Eligible to live and work in the UK

 

Please note, we do not use recruitment agencies to help source candidates, therefore only direct applications will be considered.

 

If you think you're a match, we’d like to hear from you. Please - APPLY HERE - with your CV and a PDF file with work samples. References may be required at a later date.

3D Visualiser / CGI Artist

Description

3D Visualiser / CGI Artist

The Sofa and Chair Company is best known as one of the UK’s leading manufacturers of luxury upholstered furniture; founded in 2002 and producing quality handcrafted upholstered furniture from our own factories in West London. Dedicated to true British craftsmanship, we take pride in using the finest manufacturing practices and authentic materials, as well as in our steadfast commitment to quality. Since 2016, The Sofa and Chair Company now boasts a stunning 100,000 sq. foot showroom in West London, housing an extensive collection of luxury furniture and furnishings, London’s largest fabric library and a passionate team of people dedicated to creating the luxury interiors you dreamed of under one roof. The Sofa & Chair Company could easily be described as London’s best kept secret; a one-stop shop for all luxury interior products.

A new, exciting position has arisen within our Product Development department. We are seeking a talented 3D visualiser to create stunning visuals of luxury products and high end interior environments for marketing and e-commerce purposes.

Candidates must be experienced with various 3D programmes – 3ds Max, V-Ray, Corona, or equivalent. You will have a sizeable portfolio that showcases relevant 3D design work to an extremely high level.

Key Skills Required

Degree or professional qualification in interior design, architectural visualisation or equivalent;

Highly skilled in 3D modelling and rendering of products and interior environments;

Experience working within interior design industry;

Excellent organisational skills, with ability to manage own workload and complete tasks to deadlines;

Excellent attention to detail;

Passion for design and a desire to learn and develop skills;

Excellent communication skills and able to work effectively within a team and across the business

Accountabilities

Create high quality 3D visuals of products and interior environments for promotional and sales purposes

Create 3D models from architectural and interior plans, rough sketches or real-life objects using appropriate software

Experience with 3D scanning an advantage

Assisting designers in visualising and illustrating designs for presentations purposes

Reviewing and modifying visualisations to ensure design intent is fully realised

To Apply

To be considered for this role, you should be:

Within commute of Acton, West London
Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here - with your CV and Portfolio

Showroom Mover

Description

The Sofa & Chair Company is renowned for its hand-built craftsmanship. Based in Park Royal, West London, we specialize in the design and manufacture of high quality upholstery and custom made seating solutions, in a variety of styles and finishes. It is a thriving, dynamic company with high ambitions.

We have a new opportunity available for an experienced Showroom Mover to join our growing team. The Showroom Mover performs a practical yet crucial role, helping to bring our brand to life in our 5,000 square meter showroom. We regularly and introduce new sets and sell product directly from our showroom so are constantly ‘rearranging’. We need a strong and capable team to help ensure that our luxury furniture and homewares is moved with care.

To excel in this role you to be a clear communicator with a proactive approach and work well within a team. You will be moving heavy goods on a regular basis, particularly luxury items made with expensive materials required attention to detail will be key.

Key Skills Required

• Proven experience as removalist, handyman or furniture handler, preferably in a customer facing role or on a showroom/retail shop floor.

• Well-organized and apt in problem-solving.

• Good special awareness and basic math skills.

• Good communication ability.

• Attention to detail.

• Experience with hardware tools and electrical equipment.

• Understanding of all Health & Safety Regulations and Company’s Code of Conduct.

• IT literacy would be bonus, especially on Excel Word Doc and SAP.

• Exposure and promotion of Health & Safety is essential and preferably with a relevant qualification e.g. IOSH.

Accountabilities

• Transferring of product from our warehouse and photo studio to the showroom or packaging product and transferring to elsewhere

• Responsible for the safe delivery/installation of all items coming into and out of the showroom. This also includes movements within the showroom room sets.

• Assisting with the delivery and placement of product at offsite events and photoshoots.

• Co-ordinating logistics with colleagues to ensure efficiency

• Highlighting product changes within the showroom and working through solutions

• This role reports to the Showroom Production Line Manager as part of the interiors team

• Ensuring all duties are performed within the Health & Safety Regulations

• Communicating with all necessary teams including Buying and Merchandising, Sales, Marketing, Warehouse & Deliveries and CSI.

• Assisting in the building room sets and constructing temporary and permanent environments.

• Working alongside the Showroom Coordinator and taking direction when requested for showroom movements.

• Keeping showroom clean, tidy and organised.

• Perform small maintenance duties

• Ensuring all items are priced and ticketed following placement on the shop floor.

• Identify and report the need for major repairs or any issues such as decorating required.

• Assist tradespeople when required during busy installation periods.

To Apply

TO APPLY

To be considered for this role, you should be:

•                     Within easy commute of Acton, West London

•                     Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here - with your CV

 

Set Builder

Description

The Sofa & Chair Company is renowned for its hand-built craftsmanship. Based in Park Royal, West London, we specialize in the design and manufacture of high quality upholstery and custom-made seating solutions, in a variety of styles and finishes. It is a thriving, dynamic company with high ambitions.

We are looking for a talented set builder with an eye for detail and craftsmanship. This is a practical role, assisting our Head of Interior Design to co-ordinate, and deliver exceptional spaces within our gorgeous showroom. The ideal candidate will have well honed skills as a set decorator and builder, familiar with painting, wallpapering, lighting installation, window treatment, etc.

You will have an impeccable eye for detail and take pride in a beautifully finished set, the ability to manage concurrent projects, briefing and delegating where necessary. You should be confident in your communication skills to develop and maintain strong relationships with different department of the business.

This role would suit someone with an enthusiastic and measured approach, as well as an appreciation for beautiful interiors. Experience on photoshoots, or store fit-outs would be very suited to this role.

Key Skills Required

• Understanding of construction and undertaking works personally, including but not limited to, carpentry, room set builds, decorating, furniture building and precise goods placement.

• Interpret design briefs to create schedule of works according to the programme timescales and budgets.

• Clear communication – able to feedback to the teams weekly with updates on progress, issues and solutions.

• Able to multi-task, juggle and prioritise when running multiple projects at once.

• Ensure all workmanship undertaken in person or via your team is of the utmost quality.

• Understanding of all Health & Safety Regulations and Company’s Code of Conduct.

• Experience of working in a high production environment is desirable

• Strong communication skills.

• Good analytical and problem solving skills.

• IT literacy would be an advantage, notably excel, word, AutoCAD or Vectorworks etc.

• Good Knowledge of Health & Safety would be advantageous

Accountabilities

• Reports to the Head of Interior Design.

• Manage and lead a team of 4 Showroom personnel. This includes auditing work carried out.

• Ensure that you and your team adhere to the Health & Safety Regulations and Company’s Code of Conduct at all times. This is a customer facing role as works will be undertaken during opening hours.

• Develop a sound knowledge of the showroom and its workings to enable you to make informed decisions regarding breakdowns, repairs and maintenance. Be comfortable making short term running repairs yet always seek a longer-term root cause.

• Deliver construction and showroom decoration, including but not limited to, carpentry, room set builds, installations of lighting (Often bespoke chandeliers), window treatments, light boxes, glass panels, artworks and mirrors, decorating including specialist wallpapers, furniture building, heavy lifting and precise goods placement.

• Liaise with Contractors via email, phone and in meetings to ensure all communication is thorough. Provide all necessary info/brief for RFT & RFQ’s. And adopt stringent contractor control.

• Manage all spends within the confines of budget limits.

• To provide and keep technical drawings/schedule of works etc. for any works undertaken and file efficiently for future reference by the Company.

• Promote and encourage continuous improvement within the team and ensure all personnel has sufficient support.

To Apply

To be considered for this role, you should be:

•                     Within easy commute of Acton, West London

•                     Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here - with your CV

 

Accounts Payable

Description

The Sofa & Chair Company is renowned for its hand-built craftsmanship. Based in Park Royal, West London, we specialize in the design and manufacture of high quality upholstery and custom-made seating solutions, in a variety of styles and finishes. It is a thriving, dynamic company with high ambitions.

We are looking for an experienced Accounts Payable, on a Fixed Term Contract to provide support in a busy accounts team in our stunning Head Quarter. This position has arisen due to increased workload and provides an excellent opportunity for development in a role which encompasses a range of accounting activities in an experienced team.

Reporting to the Finance Manager, the Accounts Payable will be responsible for processing all invoices received and for undertaking the payment of all creditors in an accurate, efficient and timely manner.

Key Skills Required

• Experience of data entry with exceptional accuracy and attention to detail;

• Proven experience of working in an Accounts team with good accounting knowledge

• Suitable to someone studying towards an accounting qualification

• Excellent time management, with experience of managing own workload and meeting deadlines;

• Ability to work harmoniously in a team;

• Handling payments in an organized and timely manner.

• Experience of using accounting software (preferably SAP);

• Excellent communication skills in English, with the ability to communicate effectively with all levels of staff.

• Previous SAP experience highly desirable

Accountabilities

• Purchase ledger management

• Supplier reconciliations

• Daily bank payments and cash book postings

• Employee and credit card expense analysis and posting

• Bank reconciliations

• Resolving general accounting queries and completing accounts administration as required

• Dealing with general supplier queries

• Opportunity to get involved in other areas such as VAT returns, EC Sales List, Asset leasing and analysis of P&L.

To Apply

 

To be considered for this role, you should be:

  • Within easy commute of Acton, West London
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you are a good match - APPLY HERE - with your CV

Buying Administrative Assistant

Description

The Sofa & Chair Company is renowned for its hand-built craftsmanship. Based in Park Royal, West London, we specialize in the design and manufacture of high quality upholstery and custom-made seating solutions, in a variety of styles and finishes. It is a thriving, dynamic company with high ambitions.

We are looking for an exceptional talented Buyer Administrator Assistant to join our growing Buying and Merchandising Team here at The Sofa and Chair Company in our West London office.

As an BAA you will play a vital role in the team. You will provide administrative and creative support to the Buyer team in managing ranges to meet sales, margin and stock targets within a specific product/category area. This role offers an excellent opportunity to gain experience of the buying process. Working closely with the Buyer team, you will manage in time your own product category and projects.

We expect you to be a well organised individual who possesses a genuine interest in design and the luxury interiors industry. This is an entry level role and you will be given training on software and other aspects of the role.

Key Skills Required

• Great communication skills

• Excellent attention to detail

• Highly analytical

• Ability to organise time and tasks

• Demonstrate initiative and proactive thinking

• Good computer skills – Excel, Outlook, Word, Powerpoint

• SAP knowledge preferred, but not essential

• Good understanding of the brand and the wider luxury market

Accountabilities

• Management and upkeep of SKU life cycles

• Input and update range plan product detail

• Monitor critical path

• Manage orders – Raise PO’s & monitor due dates

• Work closely with, and help maintain strong relationships with suppliers on a daily basis

• Range reviews – assist and help develop your team’s category

• General admin for the B&M department

• Attend supplier meetings

• Sample management

• Regular performance reviews, increasing responsibilities

• Potential to progress your career path and become a Buyer

• Excellent team culture

To Apply

To be considered for this role, you should be:

Within easy commute of Acton, West London 
Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here.?

 

 

 

Furniture Merchandiser

Description

We are looking for an exceptional talented Furniture Senior Merchandiser to join our growing Buying and Merchandising Team here at The Sofa and Chair Company in our West London office.

As a Furniture Merchandiser you will play a vital role in the team. you will be responsible for the optimisation and maintenance of stock levels, maximising sales and profitability, developing strong working relationships with clients, suppliers and other external/internal stakeholders.

We expect you to be a confident communicator individual, extremely well organised with excellent analytical skills and a strong attention to detail. Someone who possesses a genuine interest in design and passion for luxury interiors industry.

Key Skills Required

• Proven Merchandising experience or similar, preferably within Furniture and/or Homewares market

• Proficient in Microsoft Excel

• Excellent analytical skills, with ability to extract insightful information from complex data analysis

• Excellent interpersonal and communication skills to build strong cross-functional working relationships

• Confidence when presenting in meetings

• Excellent organisational and planning skills with ability to prioritise

• Ability to work well in a team

Accountabilities

• Manage category stock ordering process, delivering against weekly stock and lead time targets

• Ownership of stock budgets and space planning

• Management of order book to ensure delivery dates are correct and up to date

• Development of a robust stock and replenishment system

• Work with suppliers to develop key relationships

• Work with Buyer to analyse rates of sale and identify lines for clearance and promotion

• Promotional stock planning - Lead times in conjunction with Promo Dates for seasonal promotions

• Closely monitor and track supplier lead-times to support accurate stock forecasting

• Support implementation of new stock forecasting/ordering tool to drive a more automated re-order process

• Analysis of promotions - Post wash up with regards to stock movements and performance vs stock forecast

• Maintenance of master Files - Ensuring all Lead Times, cost prices, retail prices are up to date

• Ownership of product status within the business

• Monitor on-time delivery performance of supply base and, in conjunction with the Buyer, take appropriate actions

• Create and share forecasts that provide suppliers with the ability to plan their production, with the objective of reducing ordering lead times and improving reliability

• Own monthly category sales forecast – ensuring that sales and SKU forecasts are consistently accurate and deliver in line with agreed targets

• Forecast sales performance of new SKUs, with input from buyer on product ranking

• Support management of critical path for delivery of new product ranges, highlighting and mitigating against any risks to delivering sales targets

To Apply

 

To be considered for this role, you should be:

Within easy commute of Acton, West London 
Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – Apply here 

Soft Furnishing Project Coordinator

Description

The Sofa & Chair Company is renowned for its hand-built craftsmanship. Based in Park Royal, West London, we specialize in the design and manufacture of high quality upholstery and bespoke Soft Furnishing. It is a thriving, dynamic company with high ambitions.

We are looking for an ambitious Soft Furnishing Project Coordinator with experience in the bespoke Soft Furnishings industry to join our West London office.

Our in-house ‘Made to Measure’ Curtain Department offers our customers custom made luxury curtains, roman blinds, shutters and accessory products.

This is a huge opportunity for someone who's looking to develop their administration skills, looking to join a company with great career progression within the Soft Furnishing market and who share our passion for quality interiors.

Key Skills Required

• Experience of working within a similar role

• Highly organised with good administrative skills

• Excellent client servicing with a passion for delivering high-end, bespoke solutions

• Knowledge of the curtain market

• Basic production knowledge of curtains, roman blinds and window treatments

• Fantastic attention to detail with the ability to meet tight deadlines

• Excellent communication skills, both written and verbal

• Good computer skills - Excel, Outlook, Word, PowerPoint

• SAP and ACE knowledge preferred but not essential

• Self-sufficient, tenacious and resilient

Accountabilities

• Liaising and consulting with suppliers and internal departments to advise and implement solutions that is realistic to brief/lead-time and budgets

• Manage order process including raising orders, monitoring delivery dates with suppliers and invoices are paid on time by ensuring information is communicated to the correct departments. Action any order changes. Weekly updates to the team and any issues to be escalated immediately.

• Work closely with the site surveyor and fitter to provide a high-quality and bespoke curtain service

• Responsible for the customer journey and follow-up aftercare

• Manage requests changes from client/production, ensuring all parties are kept up to date of any changes

• Able to highlight and report any issues to line manager

To Apply

To be considered for this role, you should be:

• Within easy commute of Acton, West London
• Eligible to live and work in the UK
Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

IF YOU THINK YOU ARE A GOOD MATCH, WE'D LIKE TO HEAR FROM YOU. PLEASE - APPLY HERE -WITH YOUR CV
 

Furniture Buyer

Description

We are looking for an exceptional talented Furniture Senior Buyer to join our growing Buying and Merchandising Team here at The Sofa and Chair Company in our West London office.

As a Furniture Buyer you will play a vital role in the team. Your main duties would be monitoring orders to ensure all product codes are raised, shipped and delivered on time. As well as this, you will be responsible for updating products on our website and maintaining the samples library.

We expect you to be a well organised individual who possesses a genuine interest in design and the luxury interiors industry.

Key Skills Required

• Good problem solving skills and an idea generator

• The ability to perform under pressure and work in a fast paced environment

• The capability to prioritise workload effectively and meet deadlines

• Strong skills in organisation

• Good attention to detail, attention to detail and a confident presenter

• Proven Experience of furniture/homewares at buying or senior

• Experience in the luxury market is preferred

• Passionate about the interior market

• Advanced Microsoft Office

• SAP or similar experience preferred

Accountabilities

• Sourcing and identifying suppliers of the highest standard

• Experience with Supplier Management and relationships

• Proficient in negotiation

• Curate and balance and beautiful range of products

• Responsible for category turnover and profitability

• Trend Analysis

• Team Management and development.

To Apply

 

To be considered for this role, you should be:

Within easy commute of Acton, West London 
Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply  with your CV

Customer Services Administrator

Description

We are looking to recruit an Administrator to join the West London office and support our growing Customer Services team. You will play a pivotal role in the team, working with customers to provide solutions, logging and managing case and maintaining the CRM system daily.

This has the potential to be an entry level role, and we expect you to be enthusiastic with a solution focused mind-set. You will be liaising with customers on a daily basis so you should be an attentive and confident communicator with first class customer service skills.

The role is fulltime. We work a 40hour week and our office hours are Monday – Friday, 8:30 a.m. – 5:30 p.m., there is no week-end working in this role.

Key Skills Required

• Switched-on & enthusiastic individual

• Confident communicator, good written and verbal English

• First class customer service skills

• Strong team working skills, keen to help out and support

• Ability to work under pressure & to your own initiative

DESIRED

• Skilled in a CRM system (SAP) and Microsoft Office

Accountabilities

• Liaise with the sales team on a daily basis, supporting administration tasks

• Work with customers to address complaints and questions as quickly and effectively as possible – escalating to new departments where necessary

• Working with the team to organise and coordinate Deliveries and Collections

• Logging cases on the CRM system(SAP)

• Adhere to customer scopes of work and other performance regulating documentation relating to order management/provision

• Effectively provide solutions to problems

• Report and resolve faults

• Provide exceptional customer support at all times

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London

  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here.

Credit Controller

Description

We are looking for an experienced Credit Controller to join our Finance team in our West London office. Working within a team of six, your focus will be to manage the Accounts Receivable function - to optimise profitable sales, maximise cash flow and minimise financial risk / exposure. To maintain an accurate sales ledger and to report monthly results in relation to cash collections. It will also involve a lot of inter departmental communication and liaison with Sales/Production/Logistic and other departments.

With an exciting period of growth forecast over the coming years, it would be an ideal opportunity for either someone in a similar role looking to take their next step or a student working on attaining an ACCA/CIMA or other accountancy related qualification.

Key Skills Required

• Intermediate MS Excel and data entry skills

• Recent Graduate & ACCA/CIMA studier

• Excellent organisational skills and attention to detail

• Ability to communicate with financial and non-financial individuals

• Passionate about a career in Finance

• Quick learner who enjoys fresh challenges and thrives under pressure

• Ambitious individual, motivated to develop themselves as well as contribute to the organisation’s growth

• Team Player as well as ability to work well under own initiative

• Experience using SAP or a similar system

Accountabilities

Monthly Duties

• Sales Responsibility of the Accounts Receivable function, reporting to the Finance Manager

• Calculating and submitting monthly cash collection targets, team & individual, including sales ledger open items & payments expected in advance within given month.

• Analysis of previous month cash collection performance versus target.

• Reviewing old debts and deliveries being held because of non-payment.

• Meeting with Sales teams to review problematic accounts and agree appropriate actions.

• Working with the different department to accurately forecast sales/Invoicing.

• Contributing to the monthly MI pack with key KPIs

Daily Duties

• Coding and posting daily cash receipts

• Raising and despatching daily invoices

• Raising and despatching credit notes

• Allocating cash receipts and advance payments

• Advising business of advance payment receipts to facilitate prompt shipment of goods

• Action and responding to emailed external client enquiries.

• Action and responding to emailed internal enquiries.

• Setting up new sales ledger accounts.

Additional Ad Hoc Duties

• Review existing processes to implement improvements to ensure best practice at all times.

• Regular liaison FM and FD to ensure that needs of business are met at all times.

To Apply

To be considered for this role, you should be:

Within easy commute of Acton, West London
Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here.  with your CV.

Business Development Manager

Description

Our business continues to grow at a rapid rate and to support our trade sales team we are looking to hire a passionate and engaging Business Development Manager, that fully understands our brand and the clients we work with. In return you will be joining our dynamic team based out of our stunning West London office & 6,000 square foot showroom.

You will be both commercially minded with a genuine passion for design and upholstered furniture. You will be expected to both improve existing customer relationships and drive new customer acquisition with a focus of securing key projects aligned to our luxury upholstered furniture and complimentary product offer

Visiting trade clients to establish both their commercial requirements and secure detailed pipeline order book, will be a key requirement to this role.

There are considerable expansion plans for the company as a whole, therefore we are looking for committed people to join and grow with the business.

Key Skills Required

• Proven experience of making Business to Business sales within luxury interior design sector

• Knowledge of luxury homeware and the brands within the sector

• Demonstrable project management experience, taking a brief through to completion

• Excellent attention to detail

• High level communication and team working skills

• Organised with strong reporting and journey planning skills

• Self-sufficient, tenacious and resilient

• Shows enterprise and possess the passion to develop all business product categories

• Enjoys working in a fast paced hands–on, dynamic environment

• Outgoing go get personality

• Full and clean drivers licence

• SAP and Sales Force knowledge preferred but not essential

Accountabilities

• Managing trade clientele within the luxury market - presenting the range of products we offer and making recommendations where appropriate to secure the project

• Working to clear goals and targets, being rewarded based on sales success, maximising sales opportunities through solution selling add-on products

• Ensuring first-class customer experience from start to finish. Following through an end-to-end customer service from client project building, finalising manufacturing details and liaising with measuring/fitting team to deliver the project on time

• Generating new trade leads by targets new site projects and referrals

• Visiting customers and arranging meetings in our showroom to keep them updated of our product offer and ensure that our customer experience is to the highest standard

• Planning your own diary for daily appointments, bookings and producing a weekly activity report

• Monitoring key existing and new account activity to agreed targets

• Accurately maintaining customer records to assist with marketing campaigns

To Apply

To be considered for this role, you should be:

Within commute of Acton, West London
Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here

Interior Design Sales Associate

Description

We are on the search for an Interior/Spatial Design Sales Associate, who will promote and sell (one to one) our standard and bespoke range of handmade upholstered furniture and extensive range of fabrics. Assisting with administration, managing deliveries and stock control.

You will work with our clients on briefs, exploring the showroom stock and discussing models and designs options for each client – maintaining our high standard of customer service and product knowledge.

You will support and learn from our Sales and Design Team to understand the day to day management of a Retail Showroom and Fabric Gallery. Candidates must have a real passion for interior design with a hunger and drive to learn the sales side of the business.

The ideal candidate will be confident, enthusiastic and ambitious, must be adaptable and able to multi task with customer facing experience. With strong interior design skills looking to build a career within sales and Luxury Furniture industry.

Key Skills Required

• Knowledge and appreciation of furniture design, trends and styles

• Literate in Photoshop, InDesign, Illustrator, MC Office

• Literate in CAD and Sketch-up skills

• Confident communicator who makes friends quickly

• Energetic and Sales Driven

• Passion and enthusiasm for Interiors Design

• An understanding of made to order, bringing components together to create and build (furniture, kitchens, soft furnishings)

• Spatial Planning or Interior Design degree would be beneficial for this role

Accountabilities

• Meeting with the client and walking them around the showroom, taking briefs on furniture and discuss different models and fabric options for each client

• Sourcing fabrics and products to meet customers taste and budget

• Suggest alternatives to clients i.e. Made to order standard range or custom made items

• Propose suitable fabrics to each item of furniture based on fit for purpose, style and budget

• Maintaining sales records

• Continuously updating product knowledge to enable to provide high quality customer service at all times

• General admin duties, including input onto SAP (or new CRM system when launched).

• To create quotations, invoices and delivery notes for all enquiries and sales

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here

Sales Administrator

Description

We are looking for a Sales Administrator to play a key role in the team and provide the link between the sales consultants and internal teams, ensuring a smooth order journey for our clients.

This is an opportunity for an ambitious individual who wants to develop a career in Sales within a growing company with plenty of progression. You will join our Trade Department here at our West London Office, working alongside a very dynamic team who are passionate about Luxury Interiors and feel very proud of our great bespoke luxury furniture.

You will work closely with one or two of the Trade Sales Consultants, reporting to the Head of Trade Sales, in a challenging, competitive and highly rewarding environment, processing and assisting with all pre- and post-sales related activities. You will liaise with customers, respond to general enquiries and complete administration activities to ensure we are providing the high-end service our customers expect.

We are looking for someone who is enthusiastic, well organised and passionate about what we do. The perfect candidate will share our passion for Bespoken Luxury Furniture and a flare for Interior Design.

The role is fulltime. We work a 40hour week and our office hours are Monday – Friday, 8:30 a.m. – 5:30 p.m., there is no week-end working in this role.

Key Skills Required

• Confident IT user (Outlook, Word, Excel)

• You will be a natural organiser with the ability to prioritise a complex workload

• Excellent attention to detail and eye for accuracy

• Confident communicator both written and verbal

• Confident at handling customer complaints

• Proactive and flexible manner

• Knowledge of MRP environment would be advantageous (SAP)

Desired but not essential:

• Previous administration experience

• Proven database/CRM experience (Salesforce preferred)

Accountabilities

• Respond to and deal with customer requests efficiently

• Provide support to a growing sales teams

• Accurately manage project and design information in partnership with assigned Consultant

• Deal with invoices, chasing up overdue payments and monitor ongoing orders

• Act as an additional contact for customers and clients requests and queries relating to samples, drawings, items in stock

• Occasional travel accompanying Sales Consultants to client site and showroom visits, majority of travel will be London

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here

Merchandising Administrative Assistant

Description

We are looking for an exceptional talented Merchandise Administrative Assistant to join our growing Buying and Merchandising Team here at The Sofa and Chair Company in our West London office.

As an MAA you will play a vital role in the team. Your main duties would be monitoring orders to ensure all product codes are raised, shipped and delivered on time. As well as this, you will be responsible for updating products on our website and maintaining the samples library.

We expect you to be a well organised individual who possesses a genuine interest in design and the luxury interiors industry. This is an entry level role and you will be given training on software and other aspects of the role.

Key Skills Required

• Strong organisational and administration skills

• Excellent attention to detail

• Able to use initiative and have a positive can-do attitude

• Excellent communication skills and presentation

• Being able to work efficiently and professionally in a design led busy team

• Motivated and have the ability to work unsupervised and deliver results within deadlines

• Must be proficient in Excel, PowerPoint, Word

• Experience of SAP would be preferred

Accountabilities

• Management and upkeep of SKU life cycle - Set up of all new SKU’s, maintaining SKU information ensuring this is aligned to the range plan across all channels.

• Sample Management - Maintains sample cupboard, ensures all sample orders are chased and arrive within required deadlines in line with the critical path, management of sample loans to internal and external parties, management of photography for web and new season launch.

• Range Plan - input all product detail and ensuring this is updated as necessary. Correct product information in the range plan at all times making sure any amendments are updated in SAP.

• Critical Path - Monitor critical path daily to ensure SKUs are raised, samples are sealed and products are shipped/delivered on time. Update team with deadline progress and escalate any issues to buyer.

• Orders - Manage order process including raising orders, monitoring delivery dates with suppliers and invoices are paid on time by ensuring information is communicated to the correct departments. Action any order changes. Weekly updates to the team and any issues to be escalated immediately.

• Weekly trade report - assisting in preparation of information for the Monday trade meeting.

• Range reviews - assist in the preparation for range reviews. Ensure all correct green seal samples are available and help with product display. Document details are correct and updated.

• Admin - responsible for managing any general admin tasks for the buying department.

• Showroom - Liaise with the Interior Design team and the warehouse to ensure showroom samples are delivered and displayed in the showroom in line with the critical path. Smooth management of sample movement within the business.

• Business Support - Where required shall support all levels and functions

To Apply

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligible to live and work in the UK

Please note, we do not use recruitment agencies to help source candidates, therefore only Direct applications will be considered.

If you think you're a match, we’d like to hear from you – apply here

Join us

Description

The Sofa & Chair Company is the UK’s leading manufacturer of luxury upholstered furniture, based in West London, with an average of 50% growth over the past three years.

We are a company with a positive culture which provides full support for ambitious individuals to grow and develop; investing in people to become future leaders.

We are looking for an exceptional talented and entrepreneurial people to join our growing team.

If you are interested in joining us, but your desired role isn't currently live, please submit your Cover Letter, CV & Portfolio here and we will get in contact when the perfect role becomes available for you.

To Apply

We'd love to hear from you - feel free to send across your CV and/or Portfolio here

The Sofa & Chair Company are the leading UK specialists in handcrafted furniture with a comprehensive bespoke to order service. Call us today to find out more.

 

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