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Operations Manager

Description

The Sofa & Chair Company is looking for a passionate and enthusiastic Operations Manager to oversee the management of 5 of our key operation departments. This is a fast-paced role, managing the heads of the Customer Service, Delivery, Warehouse, Facilities and Quality Control Teams.

You will be responsible for anything to do with logistics, from the movement of stock between our London and Porto production factories, to the warehouses and installation in our customers’ homes and businesses.

The operations Manager will have to do a lot of liaising with team members, including interaction with managers of all different areas of the business, both internally and externally, so amazing people and communication skills is key to making this role a success.

Amazing customer care experience, and a proven track record for delivering success at all counts, will see you excelling in this role, with the potential of becoming our Operations Director just around the corner.

This role will also see you dealing with the ins & outs of stock, coordinating repairs, rejection and the return of hire purchase items.

Ability to stream line and audit our current processes, suppliers and delivery systems is also a vital part of this role.

Key Skills Required

The ideal candidate will have proven experience in logistics and operations coordination, within the retail and/or furniture sectors.

Amazing people & leadership skills, both written and verbal, to deal with negotiations, performance management and customer relationships.

You must be able to lead, coach, inspire and motive your teams to success.

Be incredible hands on to ensure best practice and continual improvements are made where possible.

Have amazing attention to detail, be punctual and ensure all projects are met within time and budget.

Advanced IT skills would be preferred, especially in Excel and Word.

Prince 2 Project management or equivalent qualifications would be desirable, but not essential.

Accountabilities

The Sofa & Chair Company is looking for a passionate and enthusiastic Operations Manager to stream line our processes through all business channels. A forward thinker who is keen to explore and learn new approaches to engage and inspire not just our end customer, but also our internal operational teams.

Review and maintain all procedure guidelines and ensure they are followed

Reports to and works closely with the CEO and provide direction across all consumer journies

Management of team head to deliver all projects/responsibilities within set briefs and timescales, and over seeing their smaller teams

Challenge processes to ensure they are essential and in line with business goals

To Apply

To be considered for this role please submit your CV here

Due to the nature of the business, we do not use recruitment agencies to help source candidates. Therefore Direct applications only.

  • Must be within easy commute of Acton, West London 
  • Eligibility to work in the UK

Creative Lead

Description

The Sofa & Chair Company is looking for a passionate and enthusiastic Senior Designer or Creative Lead to translate the essence of the brand creatively through all business channels. A forward thinker who is keen to explore and learn new creative approaches to engage and inspire not just our end customer, but also our internal business teams.

Key Skills Required

Be able to manage time across multiple projects and the ability to deliver creatively, technically and often within tight timescales

Excellent software skills. The role requires a thorough skill base in Illustrator, Photoshop, InDesign and Powerpoint on PC

Experience working with various CMS sytems

Willingness to work independently on developing new ideas and as part of the wider marketing team

Superior stakeholder management skills and ability to communicate and influence effectively at all levels, both written and verbally with strong presentation skills

A high degree of commercialism

Strong retail brand experience

Management experience and the ability to operate as a role model to more junior team members

Significant amount of professional senior graphic design experience.

A background in both print and digital design is essential

Accountabilities

The Sofa & Chair Company is looking for a passionate and enthusiastic Senior Designer or Creative Lead to translate the essence of the brand creatively through all business channels. A forward thinker who is keen to explore and learn new creative approaches to engage and inspire not just our end customer, but also our internal business teams.

To deliver the brand vision both online and offline ensuring that one consistent creative voice is maintained through all channels

Incredibly proficient in creating web graphics, followed by print, and lastly signage and packaging

A passion for branding

Review and maintain all brand guidelines and ensure they are followed

Reports to and works closely with Head of Marketing and provide art direction across all assets for campaigns and projects

Management of Junior designer to deliver all projects/responsibilities within set briefs and timescales

Challenge design proposals to ensure they are essential and in line with business goals

Work with the IT department to create new and innovative design templates for online content

Sign off all artwork across the business

Management of Junior Graphic Designer

To Apply

To be considered for this role please submit portfolio with examples of email marketing, website landing pages, catalogues and business documents, signage and brand/logo development and packaging here

Due to the nature of the business, we do not use recruitment agencies to help source candidates. Therefore Direct applications only.

  • Must be within easy commute of Acton, West London
  • Eligibility to work in the UK

HR Generalist

Description

We are currently looking for a Full-Time HR Generalist who is filled with enthusiasm and drive! Personality is key for this role so we're looking for an ambitious, positive, confident, proactive & enthusiastic person to join the growing team.

The Sofa and Chair Company is best known as one of the UK’s leading manufacturers of luxury upholstered furniture; founded in 2002 and producing quality handcrafted upholstered furniture from our own factories in West London. Dedicated to true British craftsmanship, we take pride in using the finest manufacturing practices and authentic materials, as well as in our steadfast commitment to quality. Since 2016, The Sofa and Chair Company now boasts a stunning 100,000 sq. foot showroom in West London housing an extensive collection of luxury furniture and furnishings, London’s largest fabric library and a passionate team of people dedicated to creating the luxury interiors you dreamed of under one roof. The Sofa & Chair Company could easily be described as London’s best kept secret; a one-stop shop for all luxury interior products.

Key Skills Required

· Knowledge of best practice in HR processes, interviews, recruitment and employee life cycle

· Knowledge in UK labour laws

· Knowledge in UK Health and Safety rules

· Experience with MS OFFICE (particularly Excel)

· Fluent in English

· A pro-active, can-do attitude

· The ability to think on your feet and come up with creative solutions when needed

· The ability to communicate and interact effectively with employees at all levels while displaying empathy and courtesy.

· Being reliable and flexible is an absolute must for this role

· CPP, CIPD or equivalent qualification in HR

· Must be within easy commute of Acton, West London

· Eligibility to work in the UK

Accountabilities

The main responsibilities include (but not limited to) scheduling, recruitment, training and on-boarding at its core. We are an SME with high growth plans so we're looking for proactive, can-do candidates who are happy to get their hands dirty with absolutely anything, and grow with us!

This is an exciting role offering plenty of autonomy and opportunity to grow and develop your HR knowledge and skills.

To Apply

To be considered for this role please apply here

PR Manager

Description

The Sofa & Chair Company is the UK's leading manufacturer of luxury sofas and bespoke furnishings for both trade and retail clientele. Our commitment to quality extends from concept to execution and can be observed at all levels of the design and manufacturing process.

Our furniture is manufactured in our West London workshop by our team of highly-skilled craftsmen and women.

Key Skills Required

•Considerable PR experience within the interiors sector

•A love for creative writing with strong editorial skills and an ability to commercialise content

•Established relationships with interiors media

•Experience working and promoting luxury brands

•Flexible approach to work with the ability to respond to changing business priorities

•Proven ability to network and foster relationships, both internally and externally

•Enthusiastic and self-driven working style

Accountabilities

Work closely with the Head of Marketing to create an effective public relations strategy to reach

both existing and potential consumers, supporting retail, ensuring reputation and maximising

editorial coverage in the UK

Nurture existing relationships and develop new ones with relevant media

Manage the distribution of press releases, and images to relevant media

Plan & Execute PR events

Identify and facilitate new partnership opportunities that are relevant for the UK market

Be an integral part of the Marketing team and wider S&C business, championing the importance and influence of PR

Measurement, Evaluation & Reporting of all PR

Liaise with the digital marketing team on paid media plan

Manage and mentor up to two direct reports

Manage budget

Considerable PR experience within the interiors sector

A love for creative writing with strong editorial skills and an ability to commercialise content

Established relationships with interiors media

Experience working and promoting luxury brands

Flexible approach to work with the ability to respond to changing business priorities

Proven ability to network and foster relationships, both internally and externally

Enthusiastic and self-driven working style

To Apply

To be concidered for this role please submit your CV and Portfolio here

Due to the nature of the business, we do not use recruitment agencies to help source candidates. Therefore Direct applications only.

Must be within easy commute of Acton, West London 
Eligibility to work in the UK

 

Showroom Assistant

Description

The Sofa and Chair Company was established in 2001 primarily to provide handmade, bespoke upholstered furniture to the interior design/architectural industry. The company has over the years developed its own brand offering now both retail and trade clients a quality, design-led range of furniture within its manufacturing and sales premises based in West London.

Working closely with Buying & Merchandising team and helping with the upkeep and presentation of Europe’s biggest luxury showroom. Working within a small team of 3 all striving to achieve the same goal. SAP training given.

Key Skills Required

Experience of working within a showroom

SAP experience is highly desirable

Showroom back of house experience

Be able to safely move showroom furniture and accessories including lifting and manual handling, packing and unpacking items, wrapping and packing furniture, loading and unloading vehicles and disassembling and reassembling goods as required

Good customer service skills

Attention to detail

Experience of stock control management

Understanding of health and safety

Must be able to Monday to Friday 8.30am - 5.30pm

Accountabilities

Removing sold items from showroom

Liaising with warehouse and B&M team on replenishment for showroom

Assisting sales team in locating items on shop floor

General upkeep and tidiness of showroom. Making sure all items are labelled

Assisting Interiors team in showroom moves and builds

Installation of new product

Assisting in Stock Takes and stock control.

To Apply

To be considered for this role please apply here  

Retail Sales Assistant

Description

The Sofa and Chair Company was established in 2001 primarily to provide handmade, bespoke upholstered furniture to the interior design/architectural industry. The company has over the years developed its own brand offering now both retail and trade clients a quality, design-led range of furniture within its manufacturing and sales premises based in West London.

The company is now entering an exciting phase of growth which will see its sales, design and manufacturing capacity and processes develop and expand over the coming 12 month period.

The Sofa and Chair Company knows that the success of this strategy will depend upon its people. Each member of the team will be given the opportunity to take ownership and be rewarded for the success of the company.

The role of the Retail Sales Assistant is to promote and sell The Sofa and Chair Companys standard and bespoke range of handmade upholstered furniture and extensive range of fabrics.

To support the Retail Sales Manager in the day to day management of Retail Showroom and Fabric Gallery.

Key Skills Required

A good knowledge/appreciation of furniture design, trends and styles

A good knowledge/appreciation of furniture design, trends and styles

A good knowledge/appreciation of upholstery fabrics including suitability of usage, trends and styles

CAD and Sketch-up Skills are is essential

Excellent people and relationship building skills

Must be able to work weekends and between the hours of 9am-6pm

Accountabilities

To take client brief on furniture request, show showroom stock and discuss different models and

fabric options for each client. To propose alternatives to stock ie. Made to order standard

range or custom made items. To propose suitable fabrics to each item of furniture based on

fit for purpose, style and budget.

To create quotations, proforma invoices, delivery notes for all enquiries and sales. All paperwork

should be correctly filed, all data input onto Sage (or new CRM system when launched). All

deliveries will need to scheduled on Calendars , fabrics ordered and delivery dates scheduled

etc. Attention to detail and daily checklists are required for all orders to ensure delays and errors

are minimised.

To follow up on leads generated through website, direct mail and showroom visits to ensure all

sales potential are realised. This process may also include site visits with clients under direction

of the Retail Sales Manager.

To generate leads under the direction of the Retail Sales Manager and follow up all leads in a

timely fashion. To assess and forecast all sales on a regular basis and focus on maintaining a

high level of conversion to order.

To ensure Stock Showroom and Fabric Gallery are clean, tidy and well stocked with Catalogues,

Marketing Materials, Retail Price Lists, Wood Samples, Leg Samples, Fabric Price Lists.

To ensure you have access to an up to date Retail Stock Showroom List and that this is updated

daily to account for sales, reserves and new stock items. To ensure stock list shows all

information including fabric details (inc. Fabric price per metre)

To ensure there is sales presence in the Fabric Gallery and Stock Showroom at all times to be

coordinated by the Retail Sales Manager

To ensure all stock is correctly labelled, priced (including dimensions and fabrics details).

To Apply

To be considered for this role please apply here

Merchandising Administrative Assistant

Description

The Sofa & Chair Company is the UK’s leading manufacturer of luxury upholstered furniture, based in West London, with an average of 50% growth over the past three years.

We are a company with a positive culture which provides full support for ambitious individuals to grow and develop; investing in people to become future leaders.

We are looking for an exceptional talent to join our growing buying and Merchandising Team who possesses a genuine interest in design and the luxury interiors industry.

The successful candidate for the position will possess a huge amount of organisation and administrative skills. Experience within a high end interior design practice and knowledge of fabrics and furniture would be an advantage but not essential.

Key Skills Required

• Good organisational and administration skills.

• Excellent attention to detail is essential.

• Being able to work efficiently and professionally in a design led busy team.

• Motivated and have the ability to work unsupervised and deliver results within deadlines.

• Able to use initiative and have a positive can-do attitude.

• Must be proficient in Excel, PowerPoint, Word.

• Experience of SAP would be preferred.

• Commercially focused and business oriented.

• Must be within easy commute of West London.

• Excellent English skills and presentation.

Accountabilities

• Monitor critical path daily to ensure product codes are raised and products are ordered/ shipped/delivered on time.

• Set up of all new product codes, maintaining product information, ensuring this is aligned to the range plan across all channels.

• Administering live product on web site.

• Up keeping of supplier samples and library.

• Managing any general admin tasks for the buying department.

Benefits

To Apply

To be considered for this role please submit your CV here

Due to the nature of the business, we do not use recruitment agencies to help source candidates. Therefore Direct applications only.

  • Must be within easy commute of Acton, West London 
  • Eligibility to work in the UK

Facilities Assistant

Description

The Sofa & Chair Company is the UK’s leading manufacturer of luxury upholstered furniture, based in West London, with an average of 50% growth over the past three years.

We are a company with a positive culture which provides full support for ambitious individuals to grow and develop; investing in people to become future leaders.

We are looking for an experienced Facilities Assistant to support our Facilities Manager.

Monday to Friday 10am to 7pm and occassional weekends and holiday cover.

Some travel to The Sofa and Chair Co. sites.

Key Skills Required

Must have experienced of Facilities ie supervising cleaning, maintenance, building security, health and safety and asset protection.

Good organisational and administration skills.

Excellent attention to detail is essential.

Being able to work efficiently and professionally in a design led busy team.

Motivated and have the ability to work unsupervised and deliver results within deadlines.

Able to use initiative and have a positive can-do attitude.

Commercially focused and business oriented.

The successful candidates will be confident with working at heights and may be required to undertake heavy lifting at times.

Previous Facilities experience

Knowledge of Health and Safety legislation

Excellent communication skills - Verbal and Written

Clean driving license

Available to be on call on the occasional weekend or holiday cover

Fluent in English

Able to work 10am – 7pm Monday to Friday with occasional weekend and holiday cover

Excellent English skills and presentation.

Accountabilities

Conduct regular tours and inspections of all office and support areas to assess conditions and readiness for customer use and to detail any maintenance or corrective requirements.

Monitor the office environment, washrooms & kitchens to keep areas re stocked clean, and tidy. All doorways/Fire exits are clear of obstruction. Fire equipment is clean and in working order.

Weekly alarm test and regular building evacuation tests are carried out.

Carry out any ad-hoc maintenance tasks or organising contractors as required

Taking responsibility of recycling and waste management within the building.

Completing the accident and incident book, conducting risk assessments.

Provide general safety & security support by supervising and escorting service providers and contractors as necessary.

Provide general administration and logistical support to the Facilities Manager and other line managers as necessary.

Be able to safely move showroom furniture and accessories including lifting and manual handling, packing and unpacking items, wrapping and packing furniture, loading and unloading vehicles and disassembling and reassembling goods as required.

To Apply

To be considered for this role please submit your CV here

Due to the nature of the business, we do not use recruitment agencies to help source candidates. Therefore Direct applications only.

  • Must be within easy commute of Acton, West London 
  • Eligibility to work in the UK

Sales Support Executive

Description

We are looking for a Sales Support Executive to play a key administrative role in supporting the sales team and provide an important link between the Sales consultant and internal teams to assist with a smoother order journey for our clients.

Supporting a consultant on a 1:1 or 2:1 basis with the admin involved in completing a sale (from lead to delivery). The Sales Support Executive will be responsible for completing pick lists, supporting with the organisation of deliveries, managing fabric deliveries and invoicing. Other tasks will include supporting the clients during the sales process, attending occasional meetings where appropriate and working thoroughly with SalesForce and SAP to ensure all information in captured throughout the sales processes.

Outside of working with the assigned consultant, sales support executives will also manage inbound calls, leads and dealing with general reception enquires when required.

Experience in an admin role is essential, preferably within a similar industry. Thorough understanding of the Microsoft office package (intermediate level minimum).

This is a Monday to Friday role 8.30am to 5.30pm.

Key Skills Required

Excellent IT skills (Outlook, Word, Excel);

Experience of data entry ideally in SAP;

Demonstrable administrative experience supporting a team;

Superior organisational skills and ability to prioritise a complex workload;

Excellent attention to detail and accuracy;

Strong time management skills;

Exceptional written and verbal communication skills;

Confident at handling customer complaints;

Proactive and flexible with a professional;

Desired but not essential:

Proven database/CRM experience (Salesforce preferred);

Knowledge of MRP environment would be advantageous (SAP).

Accountabilities

Respond to and deal with customer requests on the telephone and email efficiently;

Provide administrative support to a growing sales teams to help reach the team’s objectives;

Accurately input data into Fabric Pick lists, attach fabric samples and send to Production;

Deal with invoices, chasing up overdue payments and closely monitoring ongoing orders;

Act as an additional contact for customers and clients requests and queries relating to samples, drawings, items in stock;

Covering reception duties from time to time;

Occasional travel accompanying Sales Consultants to client site and showroom visits, majority of travel will be London based.

To Apply

To be considered for this role please apply here 

Fabric Assistant

Description

The Sofa & Chair Company is the UK’s leading manufacturer of luxury upholstered furniture, based in West London, with an average of 50% growth over the past three years.

We are a company with a positive culture which provides full support for ambitious individuals to grow and develop; investing in people to become future leaders.

We are looking for an exceptional talent to join our growing Fabric Team who possesses a genuine interest in design and the luxury interiors industry.

The successful candidate for the position will possess a huge amount of organisation and administrative skills. Experience within a high end interior design practice and knowledge of fabrics and furniture would be an advantage but not essential.

Key Skills Required

• Good organisational and administration skills.

• Excellent attention to detail is essential.

• Being able to work efficiently and professionally in a design led busy team.

• Motivated and have the ability to work unsupervised and deliver results within deadlines.

• Able to use initiative and have a positive can-do attitude.

• Commercially focused and business oriented.

• Must be within easy commute of West London.

• Excellent English skills and presentation.

Accountabilities

• Monitoring orders daily and ensuring fabrics are ordered/ shipped/delivered on time.

• Set up of all new product codes.

• Up keeping of fabric samples and large in-house fabric library.

• Managing any general admin tasks for the fabric department.

• Working closely with merchandising, sales and production teams

To Apply

To be considered for this role please appy here 

Join us

Description

The Sofa & Chair Company is the UK’s leading manufacturer of luxury upholstered furniture, based in West London, with an average of 50% growth over the past three years.

We are a company with a positive culture which provides full support for ambitious individuals to grow and develop; investing in people to become future leaders.

We are looking for an exceptional talented and entrepreneurial people to join our growing team.

If you are interested in joining us, but your desired role isn't currently live, please submit your Cover Letter, CV & Portfolio here and we will get in contact when the perfect role becomes available for you.

To Apply

Due to the nature of the business, we do not use recruitment agencies to help source candidates. Therefore Direct applications only.

Please submit your CV &/or portfolio here

Must be within easy commute of Acton, West London 
Eligibility to work in the UK

The Sofa & Chair Company are the leading UK specialists in handcrafted furniture with a comprehensive bespoke to order service. Call us today to find out more.

 

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