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Buyers Administrative Assistant

Description

The Sofa & Chair Company is the UK’s leading manufacturer of luxury upholstered furniture, based in West London, with an average of 50% growth over the past three years.

We are a company with a positive culture which provides full support for ambitious individuals to grow and develop; investing in people to become future leaders.

We are looking for an exceptional talent to join our growing buying and Merchandising Team who possesses a genuine interest in design and the luxury interiors industry.

The successful candidate for the position will possess a huge amount of organisation and administrative skills. Experience within a high end interior design practice and knowledge of fabrics and furniture would be an advantage but not essential.

Key Skills Required

• Good organisational and administration skills.

• Excellent attention to detail is essential.

• Being able to work efficiently and professionally in a design led busy team.

• Motivated and have the ability to work unsupervised and deliver results within deadlines.

• Able to use initiative and have a positive can-do attitude.

• Must be proficient in Excel, PowerPoint, Word.

• Experience of SAP would be preferred.

• Commercially focused and business oriented.

• Must be within easy commute of West London.

• Excellent English skills and presentation.

Accountabilities

• Monitor critical path daily to ensure product codes are raised and products are ordered/ shipped/delivered on time.

• Set up of all new product codes, maintaining product information, ensuring this is aligned to the range plan across all channels.

• Administering live product on web site.

• Up keeping of supplier samples and library.

• Managing any general admin tasks for the buying department.

To Apply

If you feel you would suite the role and enjoy a challenge then please send a covering letter and your CV to: careers@thesofaandchair.co.uk or call Careers on 02089934415.

Sales Support Assistant

Description

We are seeking a Sales Support Assistant to help deliver ambitious sales targets in this customer facing role by providing administrative, design and customer support to our busy Retail Sales Team in our stunning West London showroom. This is a unique opportunity for an ambitious, well presented and sales-oriented individual to develop their existing sales skills and knowledge of interior design. This role is a perfect opportunity for a talented, design and sales focussed person to progress within a commercial and supportive environment.

Key Skills Required

Experience in luxury retail sales.

Experience in a customer facing role.

Experience of using design software autoCAD and Sketch Up

Interior design interest or degree

Knowledge of soft furnishing/curtains / fabric suppliers

An understanding of made to order bringing components together to create / build something ( furniture / kitchens/soft furnishings)

Understanding of lead times and experience of managing customers’ expectations regarding this

• Polished in appearance; well presented and articulate,

• Can do attitude

• Happy/ positive demeanour

• Wiliness to help and ensure our customers get the best service.

Accountabilities

• To take client brief on furniture request, show showroom stock and discuss different models and fabric options for each client. To propose alternatives to stock – ie. Made to order standard range or custom made items. To propose suitable fabrics to each item of furniture based on “fit for purpose”, style and budget.

• To create quotations, proforma invoices, delivery notes for all enquiries and sales. All paperwork should be correctly filed, all data input onto SAP (or new CRM system when launched). All deliveries will need to be schedule on Calendars, fabrics ordered and delivery dates scheduled etc. Attention to detail and daily checklists are required for all orders to ensure delays and errors are minimised.

• To follow up on leads generated through website, direct mail and showroom visits to ensure all sales potential are realised. This process may also include site visits with clients – under direction of the Retail Sales Manager.

• To assess, forecast and report all sales on a regular basis and focus on maintaining a high level of quote conversion to order.

• To keep accurate records of all administration to minimise errors and stock loss.

• To ensure all company policies are followed and promoted

• To ensure all stock and display are respected during demonstrations with client and left correctly labelled, maintained in good order ready for the next client.

To Apply

If you feel you would suite the role and enjoy a challenge then please send a covering letter and your CV to: careers@thesofaandchair.co.uk or call Careers on 02089934415.

Senior Curtain Sales Consultant

Description

We are looking for an experienced sales advisor to join the Made to Measure Curtain Department in The Sofa and Chair Company, Park Royal. The ideal candidate will have a passion for sales in soft furnishings and experience of selling Made to Measure curtains.

Made to Measure is a bespoke service we offer our customers to enhance their homes with our custom made luxury curtains, blinds, shutters and accessory products. In this customer facing role you will project manage all curtain sales, from end to end; including product specification and design to communicating with suppliers and arranging fittings.

Key Skills Required

• Strong proven experience of curtain sales;

• Knowledge of curtain design, manufacturing and fitting;

• Demonstrable project management experience;

• Experience of managing suppliers and delivery/fitting;

• Excellent attention to detail;

• High level communication and team working skills;

• Good computer skills - Excel, Outlook, Word, PowerPoint;

• Good understanding of the brand and the wider luxury market;

• Full and clean drivers licence;

• Curtain measuring experience;

• Some experience in advising and selling on electrical curtain and blinds systems;

• Excellent listening skills;

• Organised with strong reporting and journey planning skills;

• Self-sufficient, tenacious and resilient;

• Shows enterprise and possess the passion to develop the department and own career;

• Enjoys working in a fast paced hands–on, dynamic environment.

Desired but not essential

• SAP and ACE knowledge preferred but not essential.

Accountabilities

• Managing retail and trade clientele from the luxury market - presenting the range of products we offer;

• Working to clear goals and targets, being rewarded based on sales success, maximising sales opportunities through solution selling add-on products, supporting customers with their products, style and interior design choices;

• Ensuring first-class customer experience from start to finish. Following through an end-to-end customer service from client project building, finalising manufacturing details and liaising with measuring/fitting team to deliver the project on time;

• Generating customer leads where possible, based on in-store customer interaction and referrals;

• Visiting customers’ homes to ensure customer experience is to the highest standard and carry out occasional measure service;

• Planning your own diary for appointments and bookings. Managing your own day to day admin.

To Apply

If you feel you would suite the role and enjoy a challenge then please send a covering letter and your CV to: careers@thesofaandchair.co.uk or call Careers on 02089934415.

HR Administrator

Description

This role is required to provide administrative support to the new HR function at The Sofa and Chair Company in a generalist capacity (across the full range of HR work). An excellent opportunity for someone with a strong interest in HR to grow with the HR function, developing their knowledge and skills by assisting in setting up systems and procedures across the full spectrum of HR activity and then administering these in order to contribute to the growth of the business.

Key Skills Required

• Proven experience in an administrative role, ideally within an HR environment;

• Excellent organisational skills, with the ability to meet deadlines and manage competing priorities;

• Approachable and diplomatic, a people person;

• Hard-working with personal integrity;

• Ability to work well in a team and follow instructions closely, as well as ability to take initiative;

• Fluent in English with good verbal and written communication skills and the ability to proof-read and produce correspondence;

• Exceptional attention to detail; takes pride in doing a job well and ensuring accuracy of records and documentation;

• Takes ownership of mistakes and learns from them with support from manager;

• A strong appreciation of the importance of confidentiality and discretion;

• Ability to present self, department and Company well, with an appreciation of the importance of providing consistently high levels of service to internal customers and job applicants;

• Good knowledge of MS Office suite, as well as using internet;

• Self-motivated, willing to learn and take responsibility for own development.

Desired but not essential

• A qualification in HR or Business.

Accountabilities

• Setting up and maintaining employee records, in electronic and hard copy format;

• Managing HR folders and record keeping processes;

• Producing documentation for starters, including contracts with support from HR Manager;

• Producing employee letters, with support from HR Manager;

• Administering probation process;

• Administering absence management system;

• Responsible for recruitment administration; booking interviews, sifting CVs and maintain adverts on Company website and job boards;

• Advising employees on Company policy and procedure;

• Assisting HR Manager in ER, performance management, learning and development and other areas;

• The role will grow as the function develops.

To Apply

If you feel you would suite the role and enjoy a challenge then please send a covering letter and your CV to: careers@thesofaandchair.co.uk or call Careers on 02089934415.

Sales and systems administrator

Description

We are seeking an experienced Sales and Systems Administrator with excellent knowledge of CRM systems and data input/management to join our centralised support function providing exceptional administrative support for all sales teams. This role will work closely with the sales teams and assist with the management of the end to end sales cycle; processing data accurately on the CRM system and ensuring high levels of satisfaction from the designated consultant group by responding to support requests in an efficient and timely manner. The post holder will work cross-functionally across the business, proactively monitoring open client orders and customer experience throughout the entire sales life cycle to ensure external customers have an exceptional experience.

Key Skills Required

Skills, experience and qualifications (essential)

Strong proven database/CRM experience (Salesforce preferred);

Excellent IT skills (Microsoft Office Suite);

Demonstrable experience in a sales support role with an emphasis on client service and support, ideally in the manufacturing or design industry;

High levels of organisational skill with the ability to manage multiple projects at the same time;

Excellent attention to detail and ability to prioritise a complex workload;

Strong time management skills;

Exceptional written and verbal communication skills with ability to communicate confidently and effectively through different methods;

Strong administrative and analytical skills;

Experience of providing excellent customer service with a strong focus and understanding of customer needs and a commitment to quality service;

Ability to demonstrate excellent strategic problem solving and planning skills;

Good technical acumen.

Desired but not essential:

• Knowledge of MRP environment would be advantageous (SAP).

Accountabilities

• Receive, acknowledge and process customer enquires;

• Make recommendations to the Senior Administrator for improvements to administrative processes to provide efficiencies;

• Ensure the administrative function delivers timely submission of quotations, pick-lists, fabric orders and payments and follow up accordingly;

• Ensure orders are reviewed, received and processed accurately in accordance with client specification and schedule with Production in order to achieve deliverables;

• Provide after sales service and support;

• Liaise closely with all departments to achieve overall positive outcomes for customers and sales consultants;

• Assist in the delivery of training and development of sales team, including software demonstrations, product training and workshops;

• Undertake Salesforce training;

• Ensure all consultants are aware of potential issues with client orders in a timely manner, allowing proactive management of potential issues;

• Be an active member of the team and attend meetings as required;

• Work closely with the Production team to develop and deliver effective critical paths, optimising product flow;

• Liaise with the Warehouse and Delivery team to ensure that all orders are delivered within the agreed delivery windows;

• Support the generation of new business through pipeline management and qualification of leads and opportunities;

• Other ad hoc duties as required.

To Apply

If you feel you would suite the role and enjoy a challenge then please send a covering letter and your CV to: careers@thesofaandchair.co.uk or call Careers on 02089934415.

Sales administrator

Description

We are looking for an experienced Sales Administrator to play a key administrative role in supporting the sales team and provide an important link between the Sales consultant and client. The Sales Administrator will work closely with the sales team, reporting to Senior Sales Administrator, in a challenging, competitive and highly rewarding environment, processing and assisting with all post-sales related activities.

The role of the Sales Administrator is to support in improving the efficiencies across the retail and trade sales teams, as well as responding to customer enquiries and assisting the sales team with the daily sales administration activities. This role offers fantastic development opportunities.

Key Skills Required

• Excellent IT skills (Microsoft Office Suite);

• Demonstrable experience in a sales support role with an emphasis on client service and support;

• High levels of organisational skill with the ability to manage multiple projects at the same time;

• Excellent attention to detail and accuracy;

• Strong time management skills and ability to prioritise a complex workload;

• Exceptional written and verbal communication skills with ability to communicate confidently and effectively through different methods;

• Strong administrative and analytical skills;

• Experience of providing excellent customer service with a strong focus and understanding of customer needs and a commitment to quality service;

• Ability to understand and use numerical data;

• Proactive and flexible with a professional, courteous approach.

Desired but not essential:

Proven database/CRM experience (Salesforce preferred);

• Knowledge of MRP environment would be advantageous (SAP).

Accountabilities

• Respond to and deal with customer requests;

• Raise and chase for sales quotations;

• Provide support to the sales teams with general operations to help reach the team’s objectives;

• Provide excellent customer support and maintain good customer relations;

• Answer phone enquires in a professional and efficient manner;

• Produce reports;

• Deal with and respond to a high volume of emails;

• Assist in the management and maintenance of CRM database;

• Deal with invoices, chasing up overdue payments and closely monitoring ongoing orders;

• Act as an additional contact for customers and clients, who may need assistance with orders, requests and complaints.

To Apply

If you feel you would suite the role and enjoy a challenge then please send a covering letter and your CV to: careers@thesofaandchair.co.uk or call Careers on 02089934415.

Head of Curtains

Description

A dream opportunity has arisen for an exceptional, experienced and entrepreneurial Head of Curtains to join The Sofa and Chair Company and make a big impact. With an established customer base, reputation for excellence and stunning growth, we are set up to support an exceptional individual to establish a curtain specialism within the business, build a team and grow revenue. With our infrastructure and customer base, and your know-how and experience; there are no limits to the success you can achieve here at The Sofa and Chair Company.

Key Skills Required

You will:

have a strong background in managing curtain sales from end to end;

have experience of managing a P&L and generating revenue;

have experience of managing and building a team;

have experience of delivering a high quality product with exceptional customer service.

To Apply

If you feel you would suite the role and enjoy a challenge then please send a covering letter and your CV to: careers@thesofaandchair.co.uk or call Careers on 02089934415.

The Sofa & Chair Company are the leading UK specialists in handcrafted furniture with a comprehensive bespoke to order service. Call us today to find out more.

 

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